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Ecommerce Customer Service Representative
2 months ago
About the Role: A leading consumer goods organization is seeking a Customer Support Specialist to enhance their customer service operations. This position is essential for assisting ecommerce clients by delivering product insights and resolving technical inquiries in a dynamic, collaborative environment.
Compensation: $20 - $23 per hour, with the opportunity to earn a 5% commission on all sales upon permanent employment.
Work Schedule: Onsite, Monday to Friday, from 8:00 AM to 5:00 PM, with early dismissal at 3 PM on Fridays while receiving full pay for the day.
Key Responsibilities:
- Handle a substantial volume of customer service communications via calls, emails, texts, and voicemails.
- Respond to incoming inquiries from both new and existing clients in a courteous and professional manner.
- Provide comprehensive information to customers, including verifying requests, addressing questions, and offering assistance.
- Act as a liaison between incoming vendors/clients and the internal showroom.
- Identify opportunities for enhancing the customer experience and implement process improvements.
- Manage and process orders and return authorizations for ecommerce platforms.
- Participate in additional projects as required.
Qualifications:
- 2-5 years of relevant experience in customer or client service is preferred.
- Experience in retail or consumer products is advantageous.
- A degree is preferred but not mandatory.
- Must be comfortable engaging with individuals at all levels, both over the phone and in person.
We are committed to providing equal employment opportunities to all qualified applicants without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.
