Customer Service Representative

1 week ago


Irvine, California, United States Ultimate Staffing Full time
Customer Care Representative Job Description

Ultimate Staffing is seeking a highly skilled Customer Care Representative to join our team in Irvine, CA. As a Customer Care Representative, you will be responsible for providing exceptional customer service to our clients, resolving complex issues, and ensuring customer satisfaction.

Key Responsibilities:
  • Communicate effectively with customers via phone and email to understand and resolve their concerns
  • Document all correspondence and actions taken in our CRM database
  • Research and provide accurate information on company policies, warranties, and customer service programs
  • Collaborate with peers and management to ensure goals are met and projects are completed on-time
Requirements:
  • Bachelor's degree required
  • Excellent written and verbal communication skills
  • Critical thinking and problem-solving skills
  • Time management and organizational skills
  • Proficiency in MS Office Suite, with emphasis on Office and Excel
  • Typing speed of 65+WPM

Ultimate Staffing is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.



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