Help Desk Technician

4 weeks ago


San Antonio, Texas, United States Air Force Federal Credi Full time

Job Summary:

We are seeking a skilled Help Desk Technician to join our team at Soarion Credit Union. As a Help Desk Technician, you will be responsible for providing technical support to our staff, ensuring the efficiency of our computer systems, and resolving hardware and software issues.

Key Responsibilities:

  • Provide hardware, software, and communication support to maintain the efficiency of computer systems.
  • Research and resolve outstanding Help Desk trouble tickets in a timely manner.
  • Provide software support to Credit Union staff, including hardware installation, software development, and troubleshooting.
  • Work with the Operations and Infrastructure team to test software and hardware.
  • Install software, peripherals, and components, and perform end-user account management.
  • Provide escort and monitor third-party access to systems, computers, and devices.
  • Work with third-party vendors for account issues and ticket updates.
  • Maintain a working knowledge of third-party software solutions.

Requirements:

  • A two-year college degree or completion of a specialized certification or licensing.
  • 1-3 years of similar or related experience.
  • Hands-on experience with diagnosing and resolving basic technical issues.
  • Diagnostic and maintenance abilities with PC hardware, software, and Local Area Network.
  • Familiarity with Windows operating systems and the Internet.

Equal Opportunity Employer:

Soarion Credit Union is an equal opportunity employer and is committed to ensuring all individuals have an opportunity to apply for positions without regard to race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.


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