Client Support Specialist

2 weeks ago


York, Pennsylvania, United States SMG Full time

About SMG:

At SMG, we pride ourselves on delivering outstanding client support, distinguishing ourselves from others in the consulting sector. Our commitment to excellence drives us to provide superior solutions that leave a lasting impression on our clients.

Role Overview:

As a Customer Engagement Associate, you will play a crucial role in ensuring client satisfaction through effective communication and tailored solutions. This position offers a unique opportunity for growth and development in a supportive environment.

Key Responsibilities:

  • Engaging with clients to assess their needs and suggest appropriate products/services to enhance their experience.
  • Processing transactions with precision and adapting to each client's specific requirements.
  • Providing comprehensive information regarding pricing, promotions, and delivery timelines.
  • Identifying opportunities to upsell additional products/services to fulfill client needs.
  • Participating in ongoing training and virtual meetings to remain informed about client offerings and updates.
  • Approaching each interaction with professionalism, empathy, and respect to provide effective solutions.
  • Collaborating with team members to achieve customer acquisition and sales objectives.

Ideal Candidates Will:

  • Demonstrate a strong eagerness to learn and advance in their customer service career.
  • Exhibit problem-solving abilities to address client concerns effectively.
  • Communicate clearly and positively, both verbally and in writing.
  • Show compassion, patience, and consideration towards clients and colleagues.

Qualifications:

  • 0-3 years of experience in customer service or sales roles.
  • High school diploma or equivalent educational background.
  • Willingness to learn new skills and adapt to changing environments.
  • Access to reliable transportation for work-related needs.

What We Offer:

  • A diverse and inclusive workplace that values contributions from all levels.
  • Opportunities for virtual meetings and national conferences to enhance industry knowledge.
  • Company-sponsored retreats and team-building events.
  • Cross-training opportunities in various departments, including sales and compliance.
  • Personalized training programs tailored to individual learning styles.
  • Potential for career advancement into leadership positions without prior experience requirements.


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