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Client Support Coordinator

2 months ago

York, Pennsylvania, United States ADVA Optical Networking Full time

Position Overview: The role of the Customer Service Specialist encompasses comprehensive management of various customer deployment initiatives.

About Us: At ADVA Optical Networking, we foster a flexible, inclusive, and casual workplace that encourages innovation and motivates our highly skilled team members. Our products are essential components for the future of networking, facilitating the transmission of growing data volumes worldwide. We are at the forefront of developing intelligent, software-driven solutions that empower future networks to adapt to increasing bandwidth requirements.

Our Culture: We pride ourselves on a diverse global team that values creativity and innovation in every facet of our operations. At ADVA, we are committed to listening to our team members and ensuring that every voice is acknowledged.

Employee Well-being: We prioritize the health and wellness of our employees by offering a range of comprehensive wellness programs. Alongside competitive salaries and equal opportunities for professional growth, ADVA employees can access various health benefits and perks designed to enhance job satisfaction and work-life balance.

Key Responsibilities:

  • Facilitate communication with internal and external departments through various channels.
  • Deliver exceptional customer service consistently.
  • Maintain accurate documentation and internal systems, ensuring data integrity (training will be provided).
  • Comprehend the processes and procedures utilized within the team.
  • Adhere to all internal and customer deadlines.
  • Generate reports as necessary.

Qualifications:

  • Exceptional attention to detail with a commitment to accuracy.
  • Highly organized with a professional and adaptable work ethic.
  • Collaborative team player with strong conflict resolution abilities.
  • Proficient problem-solving skills, capable of understanding and retaining relevant information, and knowing when to escalate issues.
  • Proactive in addressing potential fulfillment challenges.
  • Advanced verbal and written communication skills, able to articulate clear and structured ideas.
  • Demonstrated reliability, efficiency, and authority in interactions.
  • Able to work effectively with cross-functional teams, service partners, and customers.
  • Proficient in Microsoft Office and other relevant software applications.
  • Willingness to quickly learn about ADVA technologies and platforms.
  • Experience working under pressure while maintaining professionalism.

Employment Details:

  • Full-time / Permanent position.
  • Security clearance will be required (arranged by ADVA).
  • Office-based role.
  • Compensation includes base salary, individual goal pay, and company goal pay.