Laboratory Client Support Specialist

2 weeks ago


York, Pennsylvania, United States Yara International ASA Full time

Position Overview:

As a vital member of our team, the Laboratory Client Support Specialist plays a crucial role in delivering exceptional service to our customers. This position is integral to the smooth operation of our laboratory services, ensuring that all client inquiries are addressed with efficiency and professionalism.

About Yara International ASA:

Yara International ASA is a leading global organization dedicated to providing advanced agricultural solutions. With a commitment to sustainability and innovation, we strive to enhance crop yields and promote environmental stewardship.

Key Responsibilities:

  1. Respond to customer inquiries through various channels, ensuring a high standard of service.
  2. Provide detailed information regarding our products, pricing, and services.
  3. Manage customer complaints effectively, adhering to our quality assurance processes.
  4. Oversee the inventory of sampling materials and ensure timely distribution to clients.
  5. Coordinate logistics for sample collections with courier services.
  6. Generate daily operational reports for laboratory activities.
  7. Prepare and issue invoices while addressing any related inquiries.
  8. Maintain accurate customer account records in our management system.
  9. Collaborate with finance teams to confirm payment statuses.

Candidate Profile:

The ideal candidate will possess:

  • A minimum of GCSE qualifications or equivalent in a relevant field.
  • Experience in an administrative or office setting.
  • Strong numerical skills and attention to detail.
  • Excellent communication abilities, both verbal and written.
  • Familiarity with SAP systems is advantageous.

Additional Information:

Yara offers a competitive remuneration package, including a comprehensive benefits scheme that supports our employees' well-being and professional growth.

Join Us:

We are committed to fostering a diverse and inclusive workplace, where every employee can thrive and contribute to our mission of sustainable agriculture.



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