Bank Operations Leadership Position
1 week ago
We are seeking a talented Branch Operations Manager to join our team As a key member of our National Branch Network, you will play a critical role in delivering exceptional customer service and colleague experience.
About the Role:
This is an exciting opportunity to lead and supervise risk and operations of teller functions, ensuring timely completion, quality, and compliance. You will provide feedback and present ideas for improving customer service and colleague experience, as well as perform operational and customer support tasks.
Key Responsibilities:
- Lead and supervise risk and operations of teller functions
- Provide feedback and present ideas for improving customer service and colleague experience
- Perform operational and customer support tasks
- Manage the schedule and daily operations of the teller line
- Making decisions and resolving issues related to daily operations of the teller line
- Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures
What We Offer:
We offer a competitive salary of $70,000 - $100,000 per year, depending on experience. Our benefits package includes health insurance, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development, as well as a collaborative and dynamic work environment.
Requirements:
- 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution
- 1+ years of leadership experience
- Leadership skills including the ability to build, develop, and motivate a diverse work team
- Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
Why Choose Wells Fargo?
We believe in diversity, equity, and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.
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