Diverse Operations Manager for a Thriving Banking Environment

4 days ago


Harrisonburg, Virginia, United States Wells Fargo Bank Full time

Are you looking for a challenging role in a dynamic banking environment? At Wells Fargo, we believe that a fulfilling career is more than just a job. It's about finding all the elements that help you grow and thrive. With our competitive salary of $80,000, a robust benefits package, and programs to support your work-life balance and well-being, we offer a unique opportunity to make a meaningful impact.

About this role:

  • As a Branch Operations Associate Manager (LO) in our National Branch Network, you will lead and supervise risk and operations of teller functions to deliver exceptional customer service and colleague experience.
  • You will provide feedback and present ideas for improving customer service and colleague experience, and related performance management processes and tools.
  • Perform operational and customer support tasks, manage the schedule and daily operations of the teller line, and make decisions and resolve issues related to daily operations under direction of regional banking management.

We are seeking a motivated and experienced individual with at least 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution. Leadership skills, including the ability to build, develop, and motivate a diverse work team, are essential. We also require strong customer service skills, the ability to listen, elicit information efficiently, comprehend, and resolve complex customer issues.

Beyond the required qualifications, we value candidates with leadership skills, customer service, operations, or financial services management experience in a high-volume, fast-paced environment. If you have relevant military experience, knowledge of retail compliance controls, risk management, and loss prevention, it's a plus

This LO position has customer contact and job duties which may include needs assessing and referring those customers interested in a dwelling secured product to a SAFE team member. This position includes assisting customers without taking an application and without offering or negotiating terms of a dwelling secured transaction.

At Wells Fargo, we're committed to building strong relationships with our customers while ensuring a safe and compliant work environment. Employees support our focus on balancing customer relationships with risk mitigating and compliance-driven culture. They are accountable for execution of all applicable risk programs, effectively following and adhering to applicable Wells Fargo policies and procedures.



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