Bank Operations Supervisor

1 week ago


Harrisonburg, Virginia, United States WELLS FARGO BANK Full time

Why Choose Wells Fargo

About Us

We believe in building strong relationships with our customers, while delivering a competitive salary and benefits package. As a leading financial institution, we offer opportunities for growth and development, as well as a supportive work environment.

Our Job

Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our National Branch Network as part of the Consumer, Small & Business Banking division. Learn more about the career areas and business.

In this role, you will:

  • Lead and supervise risk and operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions
  • Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools
  • Perform operational and customer support tasks
  • Provide excellent customer service, engage customers in conversations, and build relationships with them
  • Manage the schedule and the daily operations of the teller line
  • Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management
  • Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures
  • Support customers and employees in resolving or escalating concerns or complaints
  • Collaborate and consult with branch employees, colleagues, and mid-level managers
  • Interact directly with customers
  • Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives
  • Manage allocation of people and financial resources for branch operations
  • Mentor and guide talent development of direct reports and assist in hiring talent
Requirements

To be successful in this role, you will need:

  • 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 1+ years of Leadership experience
Benefits

We offer a competitive salary, including an estimated $65,000 per year, based on the job requirements and location. In addition, we provide:

  • A robust benefits package, including health, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Flexible paid time off and holidays
  • Professional development opportunities
Others

We value diversity, equity, and inclusion in the workplace, and welcome applications from all qualified candidates. Our employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture. We are committed to executing all applicable risk programs and adhering to applicable policies and procedures.



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