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Senior Windows Systems Administrator

1 month ago

Los Angeles, California, United States Forhyre Full time
Job Overview

We are seeking a highly skilled Senior Windows Engineer to join our team at Forhyre. As a key member of our technical support team, you will be responsible for providing enterprise-level assistance to our customers, diagnosing and troubleshooting software and hardware problems, and helping our customers install applications and programs.

Key Responsibilities:

  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to the internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals

Requirements:

  • Hands on experience on Windows Server (2008/2012/2016) Administration.
  • Understanding of Active Directory, DNS, DHCP.
  • Windows Disk Management (diskpart, partition concepts).
  • Patching lifecycle understanding & patching experience, providing end to end support to patching activity.
  • EOL upgrade understanding.
  • Build new virtual servers as part of migrating 2008 servers to 2016 servers.
  • Experience on Client ESXi, and VSphere 5.x & 6.x and above environments with vCenter Management, Consolidated Backup, DRS, HA, vMotion, svMotion and FT.
  • Client Administration experience including cloning, disk expansion, basic troubleshooting, virtual appliances.
  • Experience on guest OS installation, setting up of VM priorities, Cloning, Snapshots
  • Experience with Microsoft clustering in a Client environment.
  • Troubleshooting skills both with hardware and software in windows environment.
  • Knowledge on RAID Configurations.
  • Backup and restore concepts, troubleshoot if any issues arise during backup failure.
  • ITIL concepts - Knowledge of change management process and experience planning and executing scheduled changes.