Guest Services and Security Officer

1 week ago


South Bend, Indiana, United States McMenamins Full time

Position Overview:

The role of the Security and Guest Services Officer involves ensuring the overall safety and security of the property while delivering exceptional customer service. This position encompasses traditional security responsibilities along with assisting in catered events and other special occasions, ensuring a welcoming atmosphere for guests.

As a key member of the night team, the Security Officer may be one of the few staff present during late hours, tasked with maintaining a secure environment and responding to any safety concerns that may arise. It is essential to be approachable, ready to assist guests, and manage any issues effectively.

Job Responsibilities:

Maintain current DPSST certification Prior experience in security and customer service is advantageous Demonstrate strong conflict resolution abilities Exhibit excellent communication and customer service skills Availability for varied shifts, including evenings, nights, weekends, and holidays is required

Key Functions:

Deliver outstanding customer service while ensuring a secure environment Communicate professionally with both staff and guests Foster positive interactions with guests and team members Embrace diversity and collaborate effectively with individuals from various backgrounds Manage conflicts and crowd control as necessary Ensure compliance with local laws regarding alcohol service Respond swiftly and effectively in high-pressure situations Efficiently handle multiple tasks in a dynamic setting Maintain composure during stressful circumstances Physical capability to navigate stairs and remain on feet for extended periods Tolerance for working in environments with smoke Adaptability to outdoor conditions Safely lift and transport heavy items as needed

The ideal candidate will possess a positive demeanor, respect for diversity, and a strong commitment to providing excellent customer service. Each team member is expected to approach their role with enthusiasm and a proactive attitude.

Reasonable accommodations will be provided to enable individuals with disabilities to perform essential job functions.

E.O.E



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