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Restaurant Operations Manager

2 months ago

Middletown, Delaware, United States Buffalo Wild Wings - Middletown Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Manager to join our team at Buffalo Wild Wings - Middletown. As a key member of our management team, you will be responsible for providing leadership and assistance to ensure that all team members are guest-focused, team-focused, and community-connected.

Key Responsibilities
  • Lead by example and demonstrate exceptional hospitality skills to ensure a positive guest experience.
  • Manage the human resource function, including recruitment, selection, orientation, training, scheduling, and performance management.
  • Conduct team meetings, huddles, and shift lead meetings to communicate and train team members.
  • Utilize compliance systems, manager tools, and procedures to ensure proper shift execution and maintain high cleanliness standards.
  • Assist in the rollout of new company programs, policies, and procedures as requested.
  • Leverage compliance/feedback tools to improve overall restaurant performance.
  • Manage shifts to achieve sales and profit goals, including labor and food cost management, and controlling expenses.
  • Ensure acceptable overall labor results and guest satisfaction.
Requirements
  • Must possess proper food handlers and alcohol dispensing certifications (if required by law).
  • Valid driver's license.
  • Satisfactory criminal history.
  • General knowledge of labor laws, health codes, safe food handling and sanitation, responsible alcohol service, safety, and security systems and procedures, and computer operations.
  • Good people management skills, communication, and listening skills.
  • Must be flexible and adaptable to change.
  • Demonstrated time management and organizational skills.
  • Must be self-motivated, detail-oriented, and have a passion for teaching others.
  • Must be able to work a flexible schedule including days, nights, weekends, and holidays.
  • Work as a contributing member of a team.
  • Must be able to read and comprehend written materials, write in grammatically correct sentences, and perform basic to intermediate mathematical computations.
Physical Demands and Work Environment
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
  • While performing the duties of this position, the employee is regularly required to talk or hear.
  • The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls.
  • The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance, and stoop, kneel, crouch, or crawl.
  • The employee must occasionally lift and/or move up to 25 pounds.
  • Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.
Benefits
  • Competitive pay.
  • Discounted meals.
  • Tuition reimbursement.
  • Benefits and vacation.