Service Manager

4 weeks ago

Middletown, Delaware, United States Kennedy Services Full time
Job Overview

Kennedy Services is seeking a highly skilled Service Manager to lead our Service Department. As a key member of our team, you will be responsible for managing the day-to-day operations of the Service Department, ensuring that both internal and external customers receive a high level of customer service.

The ideal candidate will have a strong background in customer service, leadership, and operations management. You will be responsible for achieving assigned goals and objectives through effective leadership, talent management, and processes that drive increased sales and profitable growth.

  • Ensure that all service personnel are working together as a team, adhering to company policies and procedures.
  • Evaluate manpower needs of the Service Department and make recommendations to ensure staffing resources are in alignment with business needs.
  • Direct and monitor service department members to ensure work in process is being managed in accordance with company guidelines.
  • Review major shop & field work orders before submission to OEM warranty or customer direct billing.
  • Provide service repair quotes to external customers, CSA's and the sales department as needed.
  • Review newly acquired service jobs with the CSA to ensure there's an agreement on work to be performed and correct customer billing.
  • Provide input to the Regional Service Manager on the formulation of the annual service department operating budget.
  • Perform monthly financial statement reviews with the Regional Service Manager identifying opportunities to improve performance and profitability.
  • Complete the monthly service scorecard and review performance with Regional Service Manager.
  • Communicate any opportunities to improve financial and operational performance with department members, assign key action steps and develop metrics to track improvement.
  • Conduct performance reviews with direct reports and assist managers with indirect employee reviews and submit wage recommendations to Regional Service Manager.
  • Provide on-going coaching and mentoring of department staff in order to improve their performance, responsiveness to customers and open opportunities for career advancement.
  • Develop an annual training plan for department members to improve their skills & abilities, compliance with OEM requirements and provide recommendations to the Regional Service Manager.
  • Lead the recruiting and hiring process for operational support staff and service technicians.
  • Identify opportunities to increase service revenue and provide recommendations to Regional Service and CSA Managers.
  • Work directly with customers and department members to resolve customer disputes and outstanding accounts receivables in a timely manner.
  • Achieve prompt resolution of any internal staff, department or inner-department conflicts, disputes or grievances.
  • Responsible for the overall facility maintenance of the branch; insuring the working environment is safe and clean and at all times.
  • Develop and maintain strong relationships with key customers and prospects to understand their challenges or industry trends that will open opportunities for increased product support revenue for the Client.
  • Develop good working relationships with OEM representatives assigned to the Client.
  • Ensure that the department has a contingency plan in place to ensure key roles and responsibilities are covered when staff members are out of the office for planned or un-scheduled events.
  • Ensure service department compliance with OSHA, MSHA, industry or company safety regulations and policies.
  • Perform other duties as assigned.

Kennedy Services is a woman-owned minority business certified as a Minority Business Enterprise with the States of Maryland and Virginia, and the City of Baltimore. We are committed to empowering clients, talent, and community through our service.

We are seeking a Service Manager who is passionate about delivering exceptional customer service and driving business growth. If you are a motivated and results-driven professional with a strong background in customer service and operations management, we encourage you to apply for this exciting opportunity.

  • Pharmacy Manager

    4 weeks ago

    Middletown, Delaware, United States Walgreens Full time

    Job Description:Job Summary:As a Pharmacy Manager at Walgreens, you will be responsible for providing exceptional patient care and leading a team of pharmacists and technicians to deliver high-quality pharmacy services. You will ensure that patients receive accurate and timely medication dispensing, while also promoting health and wellness through preventive...

  • Field Service Technician

    3 weeks ago

    Middletown, Delaware, United States Canon U.S.A., Inc. Full time

    Field Service Technician RoleWe are seeking a skilled Field Service Technician to join our team at Canon Solutions America, Inc. As a Field Service Technician, you will be responsible for delivering exceptional customer service and technical support to our clients. Your primary focus will be on the routine maintenance of Canon-supported products, ensuring...

  • Customer Service Representative

    4 weeks ago

    Middletown, Delaware, United States Willow Grace Veterinary Hospital Full time

    Job OpportunityWe are seeking a dedicated and enthusiastic Customer Service Representative to join our team at Willow Grace Veterinary Hospital.Key Responsibilities:Efficiently schedule appointments and manage client interactions.Provide compassionate and helpful responses to client inquiries.Greet and check in/out clients, ensuring a smooth and welcoming...

  • Salon Manager

    4 weeks ago

    Middletown, Delaware, United States Great Clips Full time

    Are you a motivated and skilled hairstylist looking for a new challenge? Great Clips is seeking a talented Salon Manager to oversee daily salon operations and lead a team of stylists to deliver exceptional customer service.As a Salon Manager, you will be responsible for managing staff, maintaining inventory, and implementing training programs to ensure the...

  • Restaurant Operations Manager

    4 weeks ago

    Middletown, Delaware, United States Taco Bell Full time

    Job Title: Restaurant Operations ManagerJob Summary:The Restaurant Operations Manager is responsible for assisting the Restaurant General Manager in overseeing the daily operations of a restaurant. This includes managing staff, maintaining high standards of customer service, and ensuring the restaurant meets company standards.Key Responsibilities:Assist the...

  • Customer Service Representative

    4 weeks ago

    Middletown, Delaware, United States Shore Stop Full time

    OverviewAs a Mid/Second Shift Associate at Shore Stop, you'll be the face of our convenience store and gas station during the bustling midday and early evening hours. You'll provide top-notch service to a diverse range of customers, from lunchtime regulars to evening commuters. If you thrive in a lively environment and enjoy being part of the daytime and...

  • Field Service Technician

    4 weeks ago

    Middletown, Delaware, United States Canon Solutions America Full time

    About the RoleAre you a skilled technician looking for a challenging opportunity to deliver exceptional service to our customers? Canon Solutions America is seeking a Field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing technical support and maintenance services to our customers, ensuring that their...

  • Restaurant Operations Manager

    4 weeks ago

    Middletown, Delaware, United States Friendly's Full time

    Job Title: Assistant Manager Job Summary: We are seeking an experienced Assistant Manager to join our team at Friendly's. The successful candidate will be responsible for managing daily restaurant operations, ensuring flawless execution, and enhancing the guest experience. Key Responsibilities: * Manage daily restaurant operations with a focus on...

  • Restaurant Operations Manager

    4 weeks ago

    Middletown, Delaware, United States SUMMERWOOD MASTER Full time

    Job SummaryWe are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Summerwood Master. As a key member of our management team, you will be responsible for assisting the Restaurant General Manager in overseeing the daily operations of our restaurant, ensuring exceptional customer service, and driving sales growth.Key...

  • Restaurant Operations Manager

    4 weeks ago

    Middletown, Delaware, United States Taco Bell Full time

    Job SummaryWe are seeking a highly skilled and experienced Restaurant General Manager to lead our restaurant operations and drive business growth. As a key member of our team, you will be responsible for overseeing the day-to-day operations of the restaurant, ensuring exceptional customer service, and achieving sales and profit targets.Key...

  • Restaurant Operations Manager

    4 weeks ago

    Middletown, Delaware, United States Seasons Pizza Full time

    Seasons Pizza - Assistant ManagerWe're seeking a highly motivated and organized Assistant Manager to join our team at Seasons Pizza. As a key member of our management team, you will be responsible for overseeing daily restaurant operations, ensuring exceptional customer service, and driving sales growth.Key Responsibilities:Coordinate and participate in all...

  • Manufacturing Production Manager

    4 weeks ago

    Middletown, Delaware, United States Datwyler Full time

    Job Title: Manufacturing Production ManagerIn a world where quality and safety are paramount, Datwyler is a leading company that specializes in high-tech elastomer components. With a presence in over 100 countries and a team of over 8,000 employees, we are committed to delivering exceptional products and services. As a Manufacturing Production Manager, you...

  • Pharmacy Operations Manager

    4 weeks ago

    Middletown, Delaware, United States Walgreens Full time

    Job Description:As a Pharmacy Operations Manager at Walgreens, you will be responsible for overseeing the day-to-day operations of the pharmacy, ensuring efficient workflow and a positive patient experience. This role requires a strong leader who can manage a team of pharmacy technicians and cashiers, as well as supervise the work of pharmacists.Key...

  • Restaurant Operations Manager

    4 weeks ago

    Middletown, Delaware, United States Seasons Pizza Full time

    Job OverviewSeasons Pizza is seeking a highly motivated and experienced Assistant Manager to join our team at our Middletown location. As a key member of our management team, you will be responsible for coordinating and participating in all front-of-house (FOH) and back-of-house (BOH) operations in a fast-paced environment.Key ResponsibilitiesLead and...

  • Property Management Lead

    4 weeks ago

    Middletown, Delaware, United States Target Full time

    About the RoleWe are seeking a highly skilled Property Management Lead to join our team at Target. As a Property Management Lead, you will play a critical role in ensuring the maintenance and upkeep of our store assets, ensuring that our facilities are safe and functional for our guests and team members.Key ResponsibilitiesManage and coordinate maintenance...

  • Customer Service Representative

    3 weeks ago

    Middletown, Delaware, United States GPM Investments Full time

    OverviewAs a Mid/Second Shift Associate at GPM Investments, you will be at the heart of the action, serving a diverse range of customers during the bustling midday and early evening hours. Our convenience store and gas station become a central hub for customers, from lunchtime regulars to evening commuters. If you thrive in a lively environment and enjoy...

  • Logistics Operations Manager

    4 weeks ago

    Middletown, Delaware, United States Ruan Transportation Management Systems Full time

    Job Title: Dispatch ManagerThis is a key leadership role responsible for overseeing the efficient and effective movement of our customers' products through the management of dedicated fleet operations. The successful candidate will be responsible for supervising office staff and professional drivers, ensuring that policies and procedures are followed, and...

  • Project Manager

    4 weeks ago

    Middletown, Delaware, United States Datwyler Sealing Solutions USA Full time

    Job Summary:The Project Manager will be responsible for the technical aspects of Datwyler Pharma Packaging USA sites, ensuring timely completion of engineering projects and managing local investment / capital expenditures (CAPEX) budget.Key Responsibilities:Identify, plan, and direct engineering projects, monitoring status to ensure timely...

  • Distribution Center Stockroom Manager

    4 weeks ago

    Middletown, Delaware, United States Genuine Parts Company Full time

    Job Summary:As a Distribution Center Stockroom Manager at Genuine Parts Company, you will be responsible for overseeing the daily operations of the stockroom, ensuring the safety and well-being of team members, and maintaining a positive safety culture throughout the Distribution Center. You will also be responsible for ensuring the overall productivity of...

  • Risk Management Specialist

    7 days ago

    Middletown, Delaware, United States Home Depot Full time

    Job Summary:As an Asset Protection Specialist at Home Depot, you will play a critical role in preventing financial loss caused by theft and fraud. This position requires a strong focus on maintaining a safe and secure store environment, supporting safety and environmental program compliance, and identifying incidents of theft and fraud.Key...