Technical Support Specialist

1 week ago


SaintMaudez, Bretagne, United States CRI Full time
Job Description

Company Overview

CRI is a leading developer of innovative technology solutions for the government sector. We create cutting-edge products for the global market by pushing the boundaries of technology. Our company culture is built on innovation and a practical approach to problem-solving. We are a woman-owned Small Business with nearly 30 years of experience in Security, Information Technology, and Management, supporting the federal government.

Job Summary

The Tier-2 Helpdesk Specialist will provide operations center support for various security applications, including video management systems, access control systems, SNMP devices, and a PSIM. The successful candidate will be responsible for advanced technical troubleshooting and analysis methods for all applications. This role will assist Tier I personnel in solving basic technical problems and investigate elevated issues by confirming the validity of the problem and seeking known solutions related to these more complex issues.

Key Responsibilities

  • Advanced technical troubleshooting and analysis methods for all applications
  • Assist Tier I personnel in solving basic technical problems
  • Investigate elevated issues by confirming the validity of the problem and seeking known solutions
  • Software repair, diagnostic testing, and remote control tools usage
  • Research and development of solutions to new or unknown issues
  • Collaboration with the development team to analyze code and data

Requirements

  • Active Secret Government clearance or higher
  • Onsite reporting to Alexandria, VA Office
  • Up to 15% of International Travel

Technical Skills

  • Microsoft Windows
  • Microsoft SQL Server
  • Microsoft SQL Server Reporting
  • Microsoft Active Directory
  • Basic networking protocols
  • Electronic Security System experience - ACS, IDS, CCTV
  • Remote Desktop experience
  • SNMP

Work Schedule

10AM – 10PM or 10PM - 10AM (non-flexible shift)

Sunday - Saturday (40+hr-week/12-hour shifts, rotating 2 on, 3 off, 2 on, 2 off, 3 on, 2 off schedule, and occasional holidays)



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