Technical Support Specialist
1 week ago
Company Overview
CRI is a leading developer of innovative technology solutions for the government sector. We create cutting-edge products for the global market by pushing the boundaries of technology. Our company culture is built on innovation and a practical approach to problem-solving. We are a woman-owned Small Business with nearly 30 years of experience in Security, Information Technology, and Management, supporting the federal government.
Job Summary
The Tier-2 Helpdesk Specialist will provide operations center support for various security applications, including video management systems, access control systems, SNMP devices, and a PSIM. The successful candidate will be responsible for advanced technical troubleshooting and analysis methods for all applications. This role will assist Tier I personnel in solving basic technical problems and investigate elevated issues by confirming the validity of the problem and seeking known solutions related to these more complex issues.
Key Responsibilities
- Advanced technical troubleshooting and analysis methods for all applications
- Assist Tier I personnel in solving basic technical problems
- Investigate elevated issues by confirming the validity of the problem and seeking known solutions
- Software repair, diagnostic testing, and remote control tools usage
- Research and development of solutions to new or unknown issues
- Collaboration with the development team to analyze code and data
Requirements
- Active Secret Government clearance or higher
- Onsite reporting to Alexandria, VA Office
- Up to 15% of International Travel
Technical Skills
- Microsoft Windows
- Microsoft SQL Server
- Microsoft SQL Server Reporting
- Microsoft Active Directory
- Basic networking protocols
- Electronic Security System experience - ACS, IDS, CCTV
- Remote Desktop experience
- SNMP
Work Schedule
10AM – 10PM or 10PM - 10AM (non-flexible shift)
Sunday - Saturday (40+hr-week/12-hour shifts, rotating 2 on, 3 off, 2 on, 2 off, 3 on, 2 off schedule, and occasional holidays)
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