Technical Support Specialist

2 weeks ago


SaintBrieuc, Bretagne, United States Quadrant Inc Full time

Job ID:
Help Desk Tier II (onsite)

REQUIREMENTS:
Active DoD Secret or Level 3 Public Trust (Client/DOE/DHA)
Proven experience in Help Desk Tier II roles
Minimum of 3 years in a professional enterprise IT support environment
Proficient in Windows 7 and Windows 10, along with standard MS Office applications including MS Project, with a strong emphasis on Windows 10 proficiency
Solid understanding of workstation administration and management
Familiarity with IT and Help Desk technologies, including Remedy, Heat, and other ticketing systems, VPNs, remote access, VMware tools, Office 13, Exchange, Active Directory, and laptop technologies is highly preferred
Excellent communication skills with the ability to build rapport with clients

CERTIFICATIONS:
IAT level II cert: GSEC, CCNA Security, or Security+CE
Willingness to obtain an ITILv3 or Microsoft certification within 6 months

RESPONSIBILITIES:
Engage daily with clients and senior government personnel
Act as a representative of Quadrant Inc. in all client interactions
Diagnose and resolve hardware, software, or connectivity issues
Provide support to Desktop/Laptop users, addressing issues with Microsoft, Adobe, Roxio, and other deployed software
Facilitate problem resolution through customer education, training, and direct assistance
Ensure backup, recovery, and data restoration from workstations during upgrades or system diagnostics
Deliver both phone and in-person support for various systems, including email, LAN/WAN, user account management, active directory, standard desktop images, and applications, COTS and GOTS applications
Document incidents and work orders with detailed troubleshooting steps and resolutions in the ticket tracking system
Serve as the primary contact for troubleshooting all IT-related issues, including hardware/software, passwords, and printer problems.
Quadrant Inc. is an affirmative action/equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.



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