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Logistics Operations Coordinator

1 month ago

Royal Oak, Michigan, United States RPM Full time

About RPM
RPM is an international non-asset-based logistics and supply chain solutions company. Our focus is to provide customizable solutions tailored to support today's complex supply chains. As one of the fastest-growing logistics companies in North America, RPM executes thousands of shipments per month through a combination of digital innovations and an unwavering commitment to customer success. RPM has evolved as a disruptive and differentiated, end-to-end transportation service provider, to meet the ever-changing needs of its customers. RPM proudly services some of the most recognizable and transformative companies in the world as The Driving Force in LogisticsTM

Your Role
The Customer Operations Representative role is integral to our continued success and mission to remove the complexity from logistics. You need to be a team player, dedicated to your customer, passionate about our industry, and disciplined to do what it takes to get the job done. If you are energized by overcoming challenges from both clients and carriers and by building lasting relationships, then accelerate your career with our rapidly growing company. We empower our employees to take charge and step up to any challenge.

Day-to-Day Responsibilities
Understand growth strategy, goals, commitments, policies, pricing agreements, and struggle points of all assigned accounts
Establish new and strengthen existing customer relationships through arranging, scheduling, and resolving issues
Manage daily shipments in our transportation management system software ensuring on-time pick-up and delivery every time
Handle customer operational requirements by building orders, covering shipments, providing track & trace, billing, and collections
Understand market trends and industry standards to facilitate spot and contracted pricing, as well as educate customers as needed

Preferred Qualifications
1 - 2+ years of Logistics Experience
Customer Service/Support background
Experience managing Excel spreadsheets
Strong organizational and interpersonal skills
Ability to Manage Multiple Projects
Availability to work weekends and alternate hours
Bonus points for experience working in the rental car industry

Compensation and Benefits
Base + VC (based on achieving company/team goals)
BCBS (medical), Delta Dental & VSP (vision)
Life insurance, short & long-term disability - paid by RPM
Maternity & Paternity Leave
401(k) with generous employer match
Unlimited PTO - use it
Come as You Are
RPM is an Equal Opportunity Employer. RPM does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need. This job description is intended to define the general nature of the work performed by employees assigned to this role. It is not intended to be an exhaustive list of all responsibilities, duties, and skills of employees in this role. All our employees may be required to perform duties outside of their normal responsibilities from time to time.