Patient Access Registration Supervisor

4 weeks ago

Royal Oak, Michigan, United States Corewell Health Full time

Job Summary

The Patient Access Registration Supervisor is responsible for the daily operations of patient access functions under the direction of the Patient Access Manager/Director and integrates the department's services with the hospital's clinical and ancillary teams. This role implements policies and procedures that guide or support service levels, assesses and improves department performance, and ensures orientation and continuing education of departmental staff.

Key Responsibilities

  • Responsible for day-to-day operations of Patient Access functions (e.g. scheduling, pre-registration, benefit verification, preauthorization, admission/registration, benefits advisors, etc.) to ensure operations are maintained according to standard.
  • Serves as an on-site liaison between Corewell Health Business Services and the facility.
  • Maintains and promotes good customer relations with facility management, physicians and physician office staff.
  • Coordinates with facility departments/administration teams to manage key revenue cycle performance expectations and challenges including: upfront collections protocols, capturing accurate information, timely registration and patient satisfaction, denial prevention, patient flow, unbilled, patient concerns and more.
  • Reviews Patient Access performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined in Service Level Agreements.
  • Informs designated Regional Patient Financial Services Director (PFSD) of any significant issues in the Patient Access areas (e.g. Pre-registration delays, unbilled challenges, pre-authorization backlogs, etc.).
  • Stays abreast of regulatory requirements and company compliance policies, ensuring timely staff education.
  • Inform staff of relevant changes and developments in payer requirements.
  • Ensure quality review measurements are in place.
  • Facilitates implementation and monitoring of standard policies, processes, reporting and education programs.
  • Oversees management of Patient Access personnel, providing recommendations for hiring, promotion, salary adjustment and personnel action where appropriate to Facility leadership.
  • Develops specific objectives, budgets, and performance standards for each area of responsibility.
  • Identifies and implements process improvements to lower costs and improve services to facility customers.
  • Performs staff reviews and prepares performance documents for direct reports.
  • Recommends appropriate number of qualified/competent staff.
  • Determines staff qualifications and competence. Develops and maintains accurate initial and annual competency checklists, and initiates completion of initial and annual competency attestation forms.
  • Actively seeks ways to control costs without compromising patient safety, quality of care of the services delivered.
  • Attends in-service presentations, and complete mandatory education week including, but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA standards.
  • Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues.
  • Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.

Benefits

Corewell Health offers a comprehensive benefits package to meet your financial, health, and work/life balance goals. This includes on-demand pay program powered by Payactiv, discounts directory with deals on the things that matter to you, optional identity theft protection, home and auto insurance, pet insurance, traditional and Roth retirement options with service contribution and match savings.

Qualifications

Required:

  • Bachelors degree or equivalent education and experience
  • CRT-Revenue Cycle Representative, Certified (CRCR) HFMA within 180 days
  • 3 years of relevant experience

Preferred:

  • Lead and/or supervisory experience

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