Technical Services Engineer

2 weeks ago


Chicago, Illinois, United States MongoDB Full time
About the Role

MongoDB is seeking a highly skilled Technical Services Engineer to join our team. As a Technical Services Engineer, you will be responsible for providing exceptional technical support to our customers, helping them to overcome complex MongoDB challenges and achieve their goals.

You will work closely with our customers to understand their technical requirements and provide tailored solutions to meet their needs. This will involve working with a range of MongoDB products and services, including our industry-leading developer data platform, MongoDB Atlas.

We are looking for someone with a strong background in database technology and a passion for delivering exceptional customer service. If you have a proven track record of providing technical support and have a deep understanding of MongoDB, we would love to hear from you.

Key Responsibilities
  • Provide technical support to customers via phone, email, and chat
  • Work with customers to understand their technical requirements and provide tailored solutions
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain technical documentation and knowledge base articles
  • Stay up-to-date with the latest MongoDB products and services
Requirements
  • 7+ years of experience in database technology
  • Strong background in MongoDB and its ecosystem
  • Excellent customer service skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving skills
What We Offer
  • Competitive salary and benefits package
  • Opportunity to work with a leading technology company
  • Collaborative and dynamic work environment
  • Professional development opportunities


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