IT Service Desk Representative

1 week ago


Houston, Texas, United States Houston Independent School District Full time
Job Summary

This position plays a critical role in addressing service interruptions and ensuring timely resolution. As an IT Service Desk Representative, you will work in a dynamic environment, responding to incidents and taking proactive steps to prevent future disruptions.

Key Responsibilities
  • Respond to service desk tickets and incidents in a timely and professional manner
  • Collaborate with IT teams to resolve technical issues and escalate complex problems
  • Communicate effectively with customers to understand their needs and provide solutions
  • Stay up-to-date with technical knowledge and best practices to improve service delivery
Work Environment

This role may be based in a call center or service desk environment, or may involve on-site work at various locations within the Houston Independent School District.



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