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Fitness Experience Associate
2 months ago
About Us:
Retro Fitness is a dynamic and growing fitness company that offers a unique and inclusive environment for our members to achieve their fitness goals. With over 170 locations across the US, we have become a leading fitness destination due to our state-of-the-art equipment, group fitness classes, personal training, and amenities such as massage chairs and tanning.
Our Mission:
We strive to provide an exceptional customer experience for our members, ensuring they feel welcome, supported, and motivated to reach their fitness goals. Our team is passionate about fitness and dedicated to creating a nurturing environment that fosters a sense of community and belonging.
Job Summary:
We are seeking a highly motivated and customer-focused Fitness Experience Associate to join our team. As a key member of our staff, you will be responsible for providing an outstanding experience for our members, ensuring their needs are met, and exceeding their expectations at every opportunity.
Key Responsibilities:
- Greet and Check-in Members: Welcome and check-in members as they arrive, ensuring a warm and friendly welcome.
- Sell Memberships and Merchandise: Promote and sell memberships, retail, and merchandise to our members, providing personalized recommendations and support.
- Follow-up with Prospects: Follow up with prospects promptly to ensure their needs are met and to provide additional support as needed.
- Ensure a Safe and Clean Environment: Maintain a safe and clean health club environment for members and staff, adhering to company policies and procedures.
- Follow Company Policies: Follow company policies, procedures, and best practices to ensure consistency and excellence in our member experience.
Requirements:
- Positive and Friendly Attitude: A positive and friendly attitude, with a passion for fitness and a commitment to providing exceptional customer service.
- Excellent Communication Skills: Excellent verbal and written communication skills, with the ability to communicate clearly and professionally with members and staff.
- Reliability and Punctuality: Reliable and punctual, with a strong sense of responsibility and a commitment to meeting deadlines.
- Bi-Lingual Preferred: Bi-lingual preferred, but not required.
- Active CPR/AED Certification: Active CPR/AED certification preferred.
- Age Requirement: Must be 18 years old.
Compensation:
$12.00 - $17.00 per hour
