Food and Beverage Service Attendant
2 weeks ago
Position Summary:
The Food and Beverage Service Attendant is responsible for delivering prompt, courteous, and professional service to both employees and guests within the dining areas. All responsibilities must align with the operational standards and policies of Saracen Casino Resort.
Key Responsibilities:
- Arrive at work in a clean and complete uniform, with identification displayed appropriately.
- Efficiently deliver meals to the employee dining area while adhering to scheduled delivery times.
- Provide friendly and attentive service of food and beverages to all employees and guests.
- Exhibit a welcoming demeanor, maintaining positive interactions with all individuals, including colleagues and management.
- Demonstrate knowledge of the menu to assist employees and guests with inquiries.
- Ensure cleanliness and organization of assigned areas and equipment, including tables and beverage dispensers.
- Set up and maintain service stations, ensuring they are stocked and ready for use.
- Timely removal of used dishes and trays from dining areas.
- Dispose of waste efficiently and responsibly.
- Handle incoming calls for the dining area and relay information to the appropriate staff.
- Collaborate with fellow team members to foster a supportive work environment.
- Deliver exceptional customer service, communicating in a friendly and professional manner at all times.
- Adhere to attendance policies and comply with all regulatory and company guidelines.
- Participate in required training sessions.
- Assist with additional tasks as directed by management.
- Responsibilities may evolve as necessary, with hours determined by operational needs.
- Serve as a positive representative of Saracen Casino Resort.
Qualifications:
- Outgoing personality with a cheerful and accommodating attitude.
- Must be at least 18 years of age.
- High school diploma or equivalent is required.
- Previous experience in customer service is preferred.
- Excellent communication skills are essential.
- Able to work in high-temperature environments, particularly near dishwashing areas.
- Ability to write and communicate effectively with the public and team members.
- Strong interpersonal skills to interact positively with customers and staff.
- Capable of resolving conflicts in a tactful manner.
- Must be eligible for and maintain a valid gaming license.
- Proficient in reading, writing, and speaking English; able to respond to visual and auditory cues.
- Willingness to work evenings, weekends, and holidays as needed.
- Employment is contingent upon successful completion of background checks and drug screenings.
Physical and Mental Requirements:
- Must be able to remain mobile for extended periods.
- Physical capability to lift up to 30 lbs, and perform repetitive bending, standing, and squatting.
- Ability to work in environments with secondary smoke, high noise levels, and bright lighting.
- Must be able to navigate all areas of the casino effectively.
- Capable of pushing carts and handling dishware and utensils.
- Maintain stamina and a positive attitude while working in a fast-paced environment.
Commitment to Standards:
- R - Recognize
- E - Engage
- A - Appreciate
- D - Deliver
- Y - Yes, We Can
Saracen Casino Resort is an equal opportunity employer.
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