Service Center Director

2 months ago

Pine Bluff, Arkansas, United States The Salvation Army Full time

Job Summary

The Salvation Army is seeking a highly skilled and experienced professional to serve as the Service Center Director. This key leadership role is responsible for overseeing the day-to-day operations of the Service Center, ensuring compliance with established policies and procedures, and providing exceptional customer service to clients.

Key Responsibilities:

  • Plan, administer, supervise, monitor, and evaluate the day-to-day operations of the Service Center.
  • Assist clients in a polite and friendly manner, providing information and resources to meet their needs.
  • Serve as a lead worker to volunteers, beneficiaries, and/or subordinate personnel, providing guidance and support as needed.
  • Recruit and assist with training Advisory Council members, ensuring the effective functioning of the Advisory Board.
  • Attend Advisory Council meetings and other required meetings and conferences conducted by Divisional Headquarters.
  • Meet with community church and civic groups to coordinate activities aimed at assisting The Salvation Army and local social services.
  • Inform community organizations of ongoing needs of The Salvation Army and its clients.
  • Supervise, assign, instruct, and monitor the work of employees, if applicable, ensuring accuracy, completeness, and compliance with established policies and procedures.
  • Conduct performance evaluations and provide salary and hiring/firing recommendations to the Divisional Service Extension Director.
  • Prepare and maintain personnel records for staff, ensuring accuracy and completeness.
  • Track and monitor employee attendance, process employee time-sheets, and call hours into payroll.
  • Implement fundraising and development strategies for the Service Center, requesting, processing, and receiving donated monies.
  • Issue information material to local news media as needed to alert the community to the needs of The Salvation Army and its clients.
  • Increase The Salvation Army's visibility and standing in the community by attending civic club meetings, visiting local establishments, and reaching out to the community in times of need.
  • Prepare and maintain statistical records on all services provided, compiling and preparing monthly statistical reports.
  • Interview clients requesting assistance to determine eligibility for assistance based on program guidelines and restrictions.
  • Record clients' disposition and other pertinent information, such as income, expenses, family, and work history.
  • Assist clients in completing applications for assistance and photocopying required documents.
  • Prepare, complete, and process food, clothing, and furniture vouchers for eligible clients.
  • Locate and arrange temporary housing for eligible clients.
  • Process rent and utility financial assistance for eligible clients, contacting utility organizations and landlords as needed.
  • Serve as liaison to other agencies to obtain/coordinate assistance on clients' behalf, building and maintaining professional working relationships with community agencies.
  • Prepare and file client records in a timely manner, ensuring accuracy and confidentiality.
  • Supervise the general maintenance and cleaning work needed for the Service Center, ensuring the facility is properly maintained in a neat and orderly manner.
  • Ensure the exterior and grounds are properly maintained, including coordination of yard work with program participants.
  • Travel and visit area Service Units to conduct evaluations of programs and performance of Service Unit representatives and personnel.
  • Recruit, orient, train, assign, and supervise seasonal bell-ringer staff, maintaining records of their work for payroll purposes.
  • Maintain inventory of supplies and equipment for the store and warehouse operations.

Requirements:

  • High School diploma or equivalent combination of training and experience.
  • Experience working in a retail store or similar environment preferred.
  • Ability to attract and retain ample supply of staff and volunteers to meet the needs of the Unit and Store.
  • Ability to prepare accurate and complete bookkeeping, statistical, sales, payroll, and personnel records.
  • Ability to screen social service clients for eligibility to receive social service assistance.
  • Ability to account for all Service Unit funds and ensure financial assistance disbursement is in compliance with budget and program policies.
  • Ability to build effective working relationships with community agencies to make appropriate referrals between agencies.
  • Ability to meet attendance requirements.
  • Ability to read, write, and communicate the English language.
  • Ability to perform mathematical computations.
  • Ability to perform frequent walking and/or standing, kneeling, or squatting relieved by lesser periods of sitting or operating a vehicle.

Working Conditions:

Work is performed in a normal store environment where there are little or no physical discomforts associated with changes in weather.

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