Front Desk Representative
2 days ago
Location: Holiday Inn Express Norman, 2500 Conference Dr. Norman, OK 73069
Job Summary:
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Holiday Inn Express Norman. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay. Your primary focus will be on check-in, check-out, and room assignments, while also handling guest inquiries, resolving issues, and promoting hotel services.
Responsibilities:
- Provide warm and welcoming service to all guests, ensuring a positive first impression.
- Process check-ins and check-outs efficiently, handling room assignments, key cards, and other guest requests.
- Respond to guest inquiries and resolve issues promptly, ensuring guest satisfaction.
- Promote hotel services, including room upgrades, packages, and special offers.
- Maintain accurate records, including guest information, room assignments, and billing.
- Collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless guest experiences.
- Stay up-to-date on hotel policies, procedures, and services to provide informed and helpful assistance to guests.
Requirements:
- High school diploma or equivalent required.
- Previous experience in a hotel or customer service role preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Ability to multitask, prioritize tasks, and work in a fast-paced environment.
- Basic computer skills and knowledge of hotel software systems.
- Ability to maintain confidentiality and handle sensitive information.
What We Offer:
As a Front Desk Agent at Holiday Inn Express Norman, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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