Front Office Manager

7 days ago


Norman, Oklahoma, United States NOUN Hotel Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Manager to join our team at NOUN Hotel. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing front office operations, and ensuring a seamless guest experience.

Key Responsibilities
  • Verify payroll for all front office and valet personnel on a daily and weekly basis.
  • Handle customer complaints, credit card chargebacks, and customer care cases in a professional and timely manner.
  • Develop knowledge of frequent guests and their special requests and needs to provide personalized service.
  • Provide excellent customer service and resolve guest relation problems skillfully.
  • Responsible for proper key control and other security measures to ensure a safe and secure environment.
  • Organize and maintain front office records and equipment to control inventory and ensure efficient operations.
Requirements
  • Strong customer-relation skills with a total commitment to guest satisfaction.
  • Professional appearance and mannerism.
  • Supervisory and performance management skills.
  • Strong communication skills, both verbally and written.
  • Accounting and organizational skills.
  • Ability to deal with guests when they are angry or upset.
  • Ability to work quickly and thoroughly when under pressure.
  • Must be flexible and open to changes in procedures.
  • Ability to attend to more than one task at a time.
  • Technical knowledge of front desk operations.
  • Knowledge of the local community.
Experience
  • Customer Service and Management experience required.
Physical Demands
  • Must be able to stand for long periods of time.
  • May include crowded office setting or close quarters.
  • General office environment with limited physical activity.


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