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Customer Service Representative/Appointment Coordinator

2 months ago

Reston, Virginia, United States Ourisman Fairfax Toyota Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative/Appointment Scheduler. As a key member of our service team, you will be responsible for providing exceptional customer service, scheduling appointments, and ensuring a seamless experience for our clients.

Key Responsibilities:

  • Schedule appointments for clients and answer questions in a timely and professional manner
  • Respond to customer inquiries and provide solutions to their needs
  • Greet and receive clients, and direct them to the correct department
  • Collect payments from customers and process transactions accurately
  • Work collaboratively with the service team to ensure efficient and effective service delivery
  • Communicate with customers in a professional, friendly, and efficient manner
  • Prepare and maintain accurate records and reports

Requirements:

  • Excellent communication and interpersonal skills
  • Outgoing and positive demeanor
  • Professional presentation and appearance
  • Punctual nature and ability to handle schedule flexibility
  • Ability to work in a fast-paced environment and prioritize tasks effectively

About Ourisman Fairfax Toyota:

We are a family-owned and operated dealership that values our employees and strives to create a collaborative and supportive work environment. We believe in promoting from within and offer opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.