E-Commerce Specialist
7 days ago
The Salvation Army is seeking an E-Commerce Associate to join our team in Fresno, CA. As an E-Commerce Associate, you will be responsible for processing and shipping sold merchandise, creating product listings, and enhancing the overall customer experience.
Key Responsibilities- Process and ship sold merchandise in a timely and efficient manner.
- Create and update product listings, ensuring accurate product descriptions, images, and specifications.
- Select high-value merchandise for sale on our online platform.
- Test items to confirm functionality or authenticity before posting.
- Photograph and present merchandise in a visually appealing and informative manner.
- Provide excellent customer support via email, message, and phone, addressing customer inquiries and concerns.
- Meet daily posting quotas and weekly and monthly sales targets determined by the Supervisor.
- Demonstrate efficiency, accuracy, and high productivity through effective workload management.
- Display an eagerness to acquire new skills and grow within the organization.
- Actively partner with the District Sales Manager, Operations Manager, and team members in the day-to-day operation of the ecommerce business.
- High School Diploma or equivalent.
- Excellent verbal and written communication skills of the English language.
- Excellent computer and technology skills, with a focus on Windows Operating Systems (10 or higher) and all Microsoft Office Programs (Word, Excel, etc.).
- Knowledge of online selling platforms and proficiency in Photoshop is preferred.
- Ability to work collaboratively in a team environment.
- Ability to work independently with minimal supervision.
- Ability to work under pressure and multitask.
- Ability to type at least 40 words per minute.
- Experience in identifying high-quality and designer brand merchandise.
- Must have 2-4 years of customer service and/or retail experience.
- Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
- Ability to grasp, push, pull, and move heavy objects such as household and office furniture, packages, and all other bulk items.
- Ability to lift or move up to 50 lbs.
- Ability to perform various repetitive motion tasks.
- Specific vision abilities required for this job include close vision requirements due to extensive computer work.
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