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Vice President
2 months ago
The Customer Remediation Lead Analyst is a key strategic professional who remains informed about advancements in their field and contributes to the overall strategy by applying their insights to their role and the organization. They are recognized as a technical authority within their domain. A fundamental understanding of commercial dynamics is essential. Typically, multiple professionals within the organization possess the same level of expertise. Strong communication and diplomatic skills are necessary to guide, influence, and persuade others, particularly colleagues from different departments and occasional external stakeholders.
They have a significant impact on their area through intricate deliverables. This role provides counsel and guidance concerning the technology or operations of the organization. Their work influences an entire area, ultimately affecting the overall performance and efficiency of the sub-function or job family.
Key Responsibilities:
- This position encompasses individuals responsible for various data-related activities, including database management, data analysis, maintenance, data quality assurance, and database architecture/design engineering.
- The primary focus is on resolving complex issues or transactions, where expertise is required to interpret policies, guidelines, or processes.
- This role typically holds full accountability for one or more processes, reports, procedures, or products and may also be regarded as an analytical or procedural expert representing a unit or team on cross-functional processes or project deliverables.
- May oversee the daily activities of junior staff members.
- Must appropriately assess risks when making business decisions, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets by ensuring compliance with applicable laws, rules, and regulations, adhering to policies, applying sound ethical judgment regarding personal conduct and business practices, and transparently escalating, managing, and reporting control issues.
- 6-10 years of relevant experience.
- Background in a quantitative discipline.
- Exceptional analytical and practical problem-solving skills.
- Strong understanding of the consumer lending sector, customer lifecycle, and profit and loss management.
- Experience in segmentation, modeling, and optimization techniques.
- Prior experience in the Financial/Credit Card Industry.
- Familiarity with analytical tools (e.g., SAS E-miner, Knowledge Seeker, SPSS) and methodologies (e.g., regression, CHAID, simulation).
- Experience with big data and machine learning technologies (e.g., R, Python).
- Bachelor's degree required; Master's degree preferred.
Job Family Group:
Decision Management
Job Family:
Data/Information Management
Time Type:
Full time
Compensation:
Competitive salary and benefits package available.
