Enterprise Engagement Specialist

4 days ago


Union, Kentucky, United States Insight Global Full time

Insight Global, a leading provider of financial services in Cincinnati, is searching for an Enterprise Engagement Specialist to join their Enterprise Engagement Center. This critical role requires delivering exceptional customer experiences, addressing client concerns, and resolving policy-related issues.

The ideal candidate will have a proven track record in the service industry, possess excellent communication and problem-solving skills, and be able to thrive in a dynamic environment. A high school diploma is essential, and a bachelor's degree is highly recommended.

Key responsibilities include:

  • Delivering outstanding customer service through various channels (phone, email, online chat)
  • Addressing client inquiries and concerns in a timely and professional manner
  • Analyzing policy data to detect and prevent potential risks
  • Maintaining thorough knowledge of state regulations, essential forms, and policy specifics
  • Documenting precise information in Salesforce Customer First Platform

Our salary range is between $55,000 and $75,000 annually, contingent upon experience. Our comprehensive benefits package kicks in after 31 days of employment.

At Insight Global, we strive to create an inclusive and diverse workplace where employees can grow professionally and personally.



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