Enterprise Software Support Specialist

4 days ago


Union, New Jersey, United States Thibaut Inc Full time
About the Role

We are seeking an experienced Enterprise Software Support Specialist to join our team at Thibaut Inc.

In this role, you will be responsible for delivering cutting-edge software solutions to optimize our business operations. Your duties will include evaluating support requests, delivering bug fixes, provisioning users and systems, analyzing software performance, configuring systems and managing the deployment and integration of new software.

As a key member of our IT team, you will provide day-to-day support for a heavily customized Infor Syteline ERP system, troubleshooting issues without the benefit of detailed system or user documentation.

You will own provisioning of users, user roles, and related module provisioning in the Infor environment and collaborate with internal stakeholders to understand their reporting needs and support the development and maintenance of SSRS reports.

The ideal candidate will have 5+ years' experience supporting Infor Syteline and strong Infor Experience (Syteline/DocTrak/Bartender) required.

A Bachelor's Degree in a relevant field is required, along with 5+ years SQL experience and experience with Mongoose programming language.

This is an excellent opportunity to bring your expertise and passion for technology to a close-knit team and drive positive changes to the company and industry.



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