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Clerical Specialist

2 months ago

Chicago, Illinois, United States City of Chicago Full time
Job Summary

We are seeking a highly skilled and detail-oriented Clerical Specialist to join our team at the City of Chicago. As a key member of our department, you will be responsible for performing a variety of complex clerical duties, including researching and resolving billing issues, processing various forms and documents, and maintaining accurate records.

Key Responsibilities
  • Research and resolve billing issues, including evaluating responsibility for charges and eligibility of garbage services
  • Process various forms and documents, including work orders and applications
  • Maintain accurate records, including statistical data and reports
  • Engage in written or oral correspondence with residents
  • Enter documents, records, and information into computer systems
  • Respond to public inquiries about departmental or City programs and services
  • Oversee the filing, storage, and maintenance of departmental files
  • Coordinate workflow and review requests for information from departmental records
Requirements

To be successful in this role, you will need to have a strong background in clerical work, including experience with customer service, data entry, and record-keeping. You should also be proficient in Microsoft Office software and have excellent communication and organizational skills.

Preferred Qualifications

Previous experience in customer request management, clerical work, customer service, account reconciliation, or record-keeping is highly desirable. Additionally, proficiency in Microsoft Office software and experience with computer systems is a plus.

What We Offer

The City of Chicago offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are an equal employment opportunity employer and welcome applications from diverse candidates.