Modern Workplace Solutions Engineer

7 days ago

Tampa, Florida, United States MUFG Full time

About MUFG

MUFG is a global financial institution with a strong commitment to innovation and customer satisfaction. As a leader in the financial industry, we strive to provide exceptional services to our clients and communities.

Job Summary

We are seeking a highly skilled Modern Workplace Solutions Engineer to join our team. As a key member of our engineering team, you will be responsible for deploying and managing Microsoft solutions for our clients. Your expertise in Microsoft Intune, Azure, and Windows-based applications will be essential in delivering high-quality services to our customers.

Key Responsibilities

  • Support the day-to-day engineering activities of all Intune policies & controls, endpoint configurations, peripherals, and connectors as they relate to the Microsoft Azure/Intune Product suite.
  • Mentor and guide level 2 staff and provide SME advice on all network operations center problem calls.
  • Create and maintain documentation for responsible technologies including diagrams, SOPs, TSS, end user guides, & technology runbooks just to name a few.
  • Ensure compliance across all Intune-managed devices and create appropriate exception reporting to quickly identify areas of non-compliance.
  • Create and maintain technology-related documents and review recommended best practices to aid in continuous improvement and decrease Mean Time to Repair (MTTR).
  • Monitor the health & performance of the client applications and infrastructure and make suggestions for improving efficiency.
  • Contribute to current and future product development.
  • Lead and execute technology and platform implementations and migrations.
  • Provide escalated technical support and training for Tier I and Tier II technical personnel.
  • Identify, design, and implement internal process improvements including re-designing infrastructure for greater scalability, optimizing service delivery, and automating manual processes.
  • Provide timely, effective, clear, and concise communications.
  • Research and recommend innovative, and where possible, automated approaches to reduce overhead associated with manual processes.

Requirements

  • 4-6 years' Engineering-level experience with Microsoft Intune, Azure, and Windows-based applications such as M365, Teams, etc.
  • Proficient in Microsoft Intune software administration, Compliance, Device Configuration Profiles, App Protection Policies, App configurations, Conditional Access, PowerShell, PowerShell Modules, Custom roles, Storage containers, Azure Active Directory, Automation accounts.
  • Lead or contribute to technology discussions, speak confidently and concisely to items related to your technology, and help lead other technology teams to a common solution.
  • Ability to work well in a dynamic team environment while at the same time able to work independently to complete deliverables often with slim deadlines.
  • Ability to work well under pressure and strong analytical and problem-solving skills.
  • Working knowledge of Teams, Teams Calling, SharePoint, & Copilot preferred but not required.
  • Bachelor's degree in information technology or equivalent experience preferred.
  • 4-6 years' experience with Intune, Azure, AVD/W365, M365, Outlook, & automation desirable.

Compensation and Benefits

The typical base pay range for this role is between $145K - $182K depending on job-related knowledge, skills, experience, and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays.

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