Patient Services Administrative Assistant

2 weeks ago

Hawthorne, California, United States White Plains Hospital Full time

At White Plains Hospital, you will have the chance to collaborate with some of the most skilled professionals in the healthcare industry.

Our organization is renowned for its outstanding workplace culture, exceptional medical staff, Magnet-designated nursing team, and dedicated employees who contribute significantly to our community. With ample opportunities for professional growth, comprehensive benefits, and adaptable work schedules, it is no surprise that we are frequently acknowledged as a Great Place To Work.

Position Overview:

The Healthcare Office Assistant undertakes a variety of administrative tasks while delivering exceptional customer service and maintaining effective communication with patients, families, healthcare providers, and external entities.

Key Responsibilities Include:

  • Managing and confirming patient appointments using the Practice Management System when available.
  • Executing assigned duties, which may involve sending and receiving patient records, scheduling procedures and tests, obtaining pre-certification for services, verifying insurance details, and maintaining accurate patient charts.
  • Handling incoming calls, relaying messages, and providing necessary information.
  • Organizing files and aiding in the development of office systems.
  • Ordering and managing office supplies.
  • Operating various office equipment.
  • Participating in meetings, taking minutes, and distributing them as needed.
  • Upholding organizational responsibilities, including promoting patient rights and addressing any concerns with supervisors.
  • Complying with infection control standards, including hand hygiene protocols.
  • Utilizing a structured decision-making process to prioritize patient care and related issues.
  • Collaborating effectively with the healthcare team.
  • Completing annual mandatory training, including Occupational Health Requirements.
  • Attending required in-service training sessions.
  • Participating in staff meetings as necessary.
  • Implementing cost-saving practices.
  • Preparing and maintaining various statistical reports as needed.
  • Adhering to all hospital policies and procedures, including dress code and behavioral standards.

Qualifications:

  • High school diploma or equivalent (GED) is required.
  • Prior experience in patient relations is essential.
  • General office experience is required.
  • Experience in a physician practice setting is preferred.
  • Familiarity with basic medical terminology and electronic medical records is advantageous.

Core Competencies:

  • Proficient in speaking, writing, and understanding English.
  • Able to perform multiple tasks in a fast-paced environment.
  • Skilled in balancing visitor interactions, phone inquiries, and administrative duties.
  • Capable of interacting professionally with all levels of management and external stakeholders.
  • Self-motivated and able to work independently.
  • Organized, flexible, and capable of prioritizing tasks effectively.
  • Excellent communication skills and telephone etiquette.
  • Demonstrates a courteous and professional demeanor at all times.
  • Maintains composure under pressure.

Physical and Mental Demands:

  • May encounter chemicals necessary for job functions, with access to Safety Data Sheets for reference.
  • Ability to use a computer for extended periods.
  • Occasional lifting or moving of items weighing 15 to 20 pounds.
  • Frequent movement throughout the department during the workday.
  • Capability to sit for prolonged periods.
  • Ability to respond to frequent calls.

Population Served: All populations.

Please note: The responsibilities outlined in this job description are not exhaustive and may evolve based on the needs of White Plains Hospital.

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