Guest Services Representative

2 weeks ago


Hawthorne, California, United States Qonten Full time

Guest Services Representative

As a key member of our hospitality team, you will be responsible for welcoming and registering guests in a friendly and efficient manner. Your role will involve:

  • Utilizing effective up-selling techniques to enhance room rates.
  • Providing comprehensive information about hotel amenities and services.
  • Ensuring a seamless check-in and check-out process for all guests.
  • Addressing guest inquiries and resolving any issues to ensure a pleasant stay.

In this position, you will also:

  • Assist in managing the front desk operations, including handling guest accounts and processing payments.
  • Complete daily administrative tasks such as posting charges and running necessary reports.
  • Engage with guests to foster positive relationships and enhance their overall experience.

We offer competitive compensation and a range of benefits, including medical, dental, and vision insurance. Join us in creating memorable experiences for our guests



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