Bilingual Customer Service Specialist

2 weeks ago

Hawthorne, California, United States Los Angeles Center for Ear Nose Throat and Allergy Full time

Position Type:
Full-time

Overview:
The Call Center Representative serves as the primary point of contact for patients, embodying the values of respect and empathy. As the initial interaction for patients, it is crucial to provide a welcoming and supportive environment, recognizing that many individuals may be experiencing health challenges. Your role is to facilitate a seamless experience for patients seeking assistance.

Key Responsibilities:

  • Greet and assist patients and visitors, either in person or via phone, addressing inquiries or directing them as necessary.
  • Confirm insurance eligibility and ensure all required documentation is completed accurately.
  • Collect and verify patient demographic and insurance details when arranging appointments.
  • Enhance patient satisfaction and optimize the use of physician time by notifying relevant staff upon patient arrival.
  • Prepare laboratory requisition forms as requested by healthcare providers.
  • Document the outcomes of reminder calls for scheduled procedures and appointments.
  • Maintain the appointment schedule by monitoring service delivery and alerting management of any delays.
  • Provide comfort to patients by addressing their concerns and maintaining a tidy reception area.
  • Ensure access to treatment information by managing patient records effectively.
  • Update and maintain patient accounts with accurate personal and financial information.
  • Assist patients in emergency situations as needed.
  • Safeguard patient confidentiality in accordance with established privacy policies.
  • Adhere to organizational policies and procedures, reporting any necessary changes.
  • Contribute to team goals by achieving related outcomes.
  • Support the development of new patient welcome materials.
  • Exhibit exemplary customer service skills, demonstrating care and concern for all customers.
  • Operate switchboard systems efficiently, following site-specific protocols.
  • Manage all aspects of telephone communications, including appointment scheduling and test authorizations.
  • Direct calls to appropriate departments and take clear, organized messages.
  • Handle emergency calls in accordance with established procedures.
  • Keep the Call Center Manager informed of outstanding calls or information.
  • Maintain an accurate directory of provider contact information.
  • Ensure daily schedules are accurate and communicated appropriately.
  • Understand the functions of each department to facilitate efficient call processing.
  • Act as a translator for patients and physicians when necessary.
  • Assist with data entry into the electronic medical records system.
  • Request patient records for healthcare providers as needed.
  • Notify physicians when consultations are requested.
  • Report urgent equipment repair needs to management.
  • Handle patient health information in compliance with HIPAA regulations.
  • Follow safety protocols at all times.
  • Maintain discretion regarding internal clinical policies when communicating with patients.
  • Perform additional duties as assigned.
Qualifications:
  • High School Diploma or GED required.
  • 1-2 years of experience in a PBX/switchboard role.
  • Minimum of 1 year of experience in a front desk or patient-facing role within a healthcare environment.
  • Experience in an Ear, Nose, Throat, and Allergy specialty clinic is preferred.
  • Bilingual proficiency in English and Spanish is essential.
  • Familiarity with HIPAA regulations and CPT coding.
  • Willingness to travel between various clinic locations.
  • Strong communication skills with patients, healthcare providers, and staff.
  • Excellent organizational and interpersonal skills.
  • Ability to work independently with a high level of accuracy.
Physical Requirements:
  • Ability to sit for extended periods.
  • Frequent use of hands and fingers for repetitive tasks.
  • Occasional lifting and moving of items up to 20 lbs.
  • Reasonable accommodations may be made for individuals with disabilities.
Compensation:
$18/hr

  • Bilingual Customer Service Specialist

    1 week ago

    Hawthorne, California, United States Los Angeles Center for Ear Nose Throat and Allergy Full time

    Job OverviewPosition SummaryThe Call Center Representative serves as the initial point of contact for patients, embodying the values of respect and empathy. It is crucial to approach each interaction with kindness and a willingness to assist, recognizing that many individuals may be experiencing health challenges. Your role is to facilitate a seamless and...

  • Bilingual Customer Service Specialist

    2 weeks ago

    Hawthorne, California, United States Los Angeles Center for Ear Nose Throat and Allergy Full time

    Job OverviewPosition SummaryThe Call Center Representative serves as the initial point of contact for patients, embodying the values of respect and empathy. It is essential to approach each interaction with a friendly demeanor, ensuring that patients feel supported during their time of need. Your role is crucial in making their experience with the Los...

  • Bilingual Customer Service Specialist

    2 weeks ago

    Hawthorne, California, United States Los Angeles Center for Ear Nose Throat and Allergy Full time

    Job OverviewPosition SummaryThe Call Center Representative serves as the primary point of contact for patients, embodying the values of respect and empathy. This role is crucial in ensuring that patients feel welcomed and supported during their interactions with our organization. As the initial voice of the Los Angeles Center for Ear Nose Throat and Allergy,...

  • Bilingual Customer Support Specialist

    2 weeks ago

    Hawthorne, California, United States SpaceX Full time

    About SpaceX:SpaceX was established with the vision that a future where humanity explores the cosmos is far more thrilling than one where we remain Earth-bound. Currently, SpaceX is developing cutting-edge technologies aimed at making this vision a reality, with the ultimate ambition of supporting human life on Mars.Position Overview:The Customer Support...

  • Customer Support Associate, Bilingual Spanish

    2 days ago

    Hawthorne, California, United States SpaceX Full time

    Job SummaryWe are seeking a highly skilled Customer Support Associate to join our Starlink team at SpaceX. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction and loyalty to our brand.Key ResponsibilitiesTriage and resolve customer issues across multiple...

  • Insurance Customer Service Specialist

    7 days ago

    Hawthorne, California, United States Lucy Gomez Insurance Agency Inc Full time

    Job OverviewWe are looking for a dedicated Insurance Customer Service Specialist to join our team at Lucy Gomez Insurance Agency Inc.Key Responsibilities:Gather precise information from potential clientsProvide a comprehensive overview of all available insurance productsGuide clients in understanding their insurance needsConduct outbound calls to...

  • Bilingual Customer Support Specialist

    2 weeks ago

    Hawthorne, California, United States SpaceX Full time

    About SpaceX:SpaceX is driven by the vision of a future where humanity explores the cosmos, and we are dedicated to developing the technologies necessary to make this a reality, with the ultimate aim of enabling human life on Mars.Position Overview:As a key member of the Starlink Customer Support team, you will represent Starlink to our customers, ensuring...

  • Bilingual Call Center Representative

    2 days ago

    Hawthorne, California, United States Los Angeles Center for Ear Nose Throat and Allergy Full time

    Job SummaryWe are seeking a highly skilled and compassionate Bilingual Call Center Representative to join our team at Los Angeles Center for Ear Nose Throat and Allergy. As the first point of contact for our patients, you will play a critical role in providing exceptional customer service and ensuring a positive experience for our patients.Key...

  • Front Office Receptionist

    2 days ago

    Hawthorne, California, United States Express Employment Professionals - LAX Full time

    Job SummaryWe are seeking a highly skilled and organized Front Office Receptionist to provide exceptional support and customer service to our clients. As a key member of our team, you will be responsible for ensuring a positive and efficient experience for our customers.Key Responsibilities:Provide exceptional customer service and support to clients via...

  • Night Auditor

    4 days ago

    Hawthorne, California, United States Lodging Dynamics Full time

    Location:Courtyard & Towne. Place Suites by Marriott - Hawthorne CANight Auditor Role:Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay.Process invoices, post checks to vendors and deliver exceptional customer service.Work closely with the hotel team to ensure seamless operations and high-quality...

  • Grounds Maintenance Specialist

    7 days ago

    Hawthorne, California, United States Westgate Property Services Full time

    Position OverviewWestgate Property Services is seeking a skilled Grounds Maintenance Specialist to join our dedicated team.The ideal candidate will possess experience in various landscaping tasks, including:Lawn Care: Proficient in mowing, blowing, and watering.Landscape Maintenance: Capable of performing minor upkeep to enhance property...

  • Bilingual Healthcare Assistant

    1 week ago

    Hawthorne, California, United States Aledade Full time

    Location: Aledade Partner PracticePosition: Full-Time Medical AssistantPosition Overview: We are looking for a committed and empathetic Medical Assistant to become an integral part of our primary care team. In this role, you will be essential in facilitating effective patient care, collaborating with our healthcare professionals to deliver both clinical and...

  • Bilingual Healthcare Assistant

    2 weeks ago

    Hawthorne, California, United States Aledade Full time

    Location: Medical OfficePosition: Full-Time Medical AssistantPosition Overview: We are looking for a committed and empathetic Medical Assistant to become a vital part of our primary care facility. In this role, you will be instrumental in delivering efficient and effective patient care. Collaborating with our healthcare team, you will provide both clinical...

  • Bilingual Healthcare Assistant

    2 weeks ago

    Hawthorne, California, United States Aledade Full time

    Location: Healthcare FacilityPosition: Full-Time Medical AssistantPosition Overview: We are looking for a committed and empathetic Medical Assistant to become a vital part of our primary care team. In this role, you will significantly contribute to delivering high-quality patient care. Collaborating with our healthcare professionals, you will provide both...

  • Customer Service Representative

    4 days ago

    Hawthorne, California, United States Advanced Air , LLC Full time

    About Advanced Air, LLCAdvanced Air, LLC is a leading aviation company that operates with a strong commitment to safety, security, and customer satisfaction. Our team is dedicated to providing exceptional service to our passengers and guests.Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Agent to join our team. As a key...

  • Customer Service Ambassador

    2 days ago

    Hawthorne, California, United States Neo Enterprise Full time

    Job SummaryWe are seeking a highly motivated and ambitious Customer Service Representative to join our team at Neo Enterprise. As a key member of our organization, you will play a vital role in guiding our community outreach initiatives and providing exceptional customer service to our clients.Key ResponsibilitiesDevelop and maintain strong relationships...

  • Customer Service Liaison

    2 days ago

    Hawthorne, California, United States Neo Enterprise Full time

    About Neo EnterpriseWe are a dynamic organization dedicated to bridging the gap between the unprivileged community and beneficial communications outlets. Our mission is to create a sustainable future by providing training and resources to individuals who can make a meaningful impact.Job SummaryWe are seeking a highly motivated and ambitious Customer Service...

  • Customer Service Representative

    1 week ago

    Hawthorne, California, United States National Dentex Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at National Dentex, a leading healthcare organization specializing in the dental industry.Key ResponsibilitiesProvide exceptional customer service to dental professionals and patients via phone, email, and other communication channels.Respond...

  • Beverage Service Specialist

    7 days ago

    Hawthorne, California, United States Dotty's Full time

    Position Overview:We are seeking a dedicated Bartender to join our establishment, Dotty's. The ideal candidate will be responsible for delivering outstanding customer service while ensuring a pleasant atmosphere for our guests.Key Responsibilities:Deliver exceptional customer service consistently.Adhere to company policies and procedures at all times.Greet...

  • Tactical Customer Service Associate II Hawthorne

    6 days ago

    Hawthorne, California, United States Marshalls Full time

    Customer Service Associate at MarshallsWe are seeking a highly skilled and customer-focused individual to join our team as a Retail Associate/Team Member.Key Responsibilities:Model exceptional customer service practices with internal and external customers.Embody a positive store culture through honesty, integrity, and respect.Accurately process customer...