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Front Desk Associate

2 months ago

Columbus, Indiana, United States Home 2 Suites Columbus Full time
Front Desk Clerk Job Description

We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Home2 Suites Columbus. As a Front Desk Clerk, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities:
  • Provide attentive and courteous service to guests during check-in, throughout their stay, and at checkout.
  • Maximize room revenue and occupancy by effectively managing front desk operations.
  • Respond to guest inquiries about hotel services, facilities, and hours of operation in a timely and professional manner.
  • Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms.
  • Review Front Office log and Trace File daily to ensure accuracy and completeness.
  • Follow all cash handling and credit policies to maintain a secure and efficient front desk operation.
Requirements:
  • High School Diploma or equivalent required.
  • College coursework in a related field is helpful.
  • Experience in a hotel or related field is preferred.
  • Computer experience is a plus.
Physical and Mental Requirements:
  • Ability to stand during entire shift.
  • Light work, exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
What We Offer:
  • Great starting pay and flexible shifts.
  • Up to 15 PTO days per year for FT and PT.
  • Medical, dental, and vision insurance.
  • Critical illness and accident insurances.
  • Monthly and referral bonus.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.