Taxpayer Services Specialist I

3 days ago


Frankfort, Kentucky, United States Kentucky Personnel Cabinet Full time

{"Job Title": "Taxpayer Services Specialist I", "Job Summary": "We are seeking a highly motivated individual to provide clear communication and skills with taxpayers and their representative(s), over the phone and occasionally in person, with the Tobacco Taxes.", "Responsibilities": ["Educating and advising taxpayers of their tax liabilities and responsibilities, filing deadlines, tax payment obligations, and department policies and procedures.", "Reviewing tax returns as directed.", "Updating notes, histories, and taxpayer information in agency computer systems.", "Recording notes proficiently and accurately into agency computers systems during telephone conversations.", "Moving between computer screens to find information quickly to answer taxpayers' questions.", "Ensuring the safety and confidentiality of taxpayer information, data, and records.", "Remaining up-to-date on tax laws, policies, and regulations by regularly attending in-house and outside seminars, training sessions, and educational opportunities.", "Performing other duties as required.", "Required to successfully complete a background investigation including an FBI criminal history record check (fingerprint check).", "Required to comply with all tax laws.", "Mostly at a desk using a computer and telephone.", "Some travel for training and education.", "We offer opportunities for flexible work schedules.", "Minimum Requirements: Graduate of a college or university with a bachelor's degree.", "Experience in tax preparation, tax administration, the examination of tax records, property appraisal, accounting, business administration, collections, or a related field will substitute for the required education on a year-for-year basis.", "Current or prior military experience will substitute for the required college on a year-for-year basis.", "Working Conditions: Duties are generally performed in an office setting. May require travel with occasional overnight stays within the Commonwealth of Kentucky.", "Probationary Period: This job has an initial and promotional probationary period of 6 months, except as provided in KRS"], "Benefits": "We offer opportunities for flexible work schedules and a competitive salary.", "Requirements": "Minimum Requirements: Graduate of a college or university with a bachelor's degree. Experience in tax preparation, tax administration, the examination of tax records, property appraisal, accounting, business administration, collections, or a related field will substitute for the required education on a year-for-year basis. Current or prior military experience will substitute for the required college on a year-for-year basis.", "Working Conditions": "Duties are generally performed in an office setting. May require travel with occasional overnight stays within the Commonwealth of Kentucky.", "Probationary Period": "This job has an initial and promotional probationary period of 6 months, except as provided in KRS"}



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