Operations Coordinator

3 weeks ago


Chicago Illinois, United States Northwestern Memorial Healthcare Full time
Job Summary

The Operations Coordinator, Ophthalmic Imaging plays a critical role in ensuring the smooth operation of imaging services within the department of ophthalmology at Northwestern Memorial Healthcare. This position is responsible for supervising the overall operations, developing measures to ensure safety, security, quality, and accuracy of results, designing and performing test procedures, analyzing requests for tests and equipment, and attending to administrative matters.

Key Responsibilities
  • Supervise and Coordinate Efforts: Supervise and coordinate the efforts of the office's imaging and procedural non-exempt staff to ensure efficient and effective operation of imaging services.
  • Performance Coaching and Mentoring: Participate in performance coaching/mentoring and provide regular feedback to the team to enhance their skills and performance.
  • Issue Identification and Communication: Identify and communicate key issues and trends to the manager to ensure timely resolution and improvement of operations.
  • Hiring and Termination Discussions: Participate in hiring and termination discussions to ensure alignment with the organization's policies and procedures.
  • Department Orientation and Training: Assist with department orientation and training of new staff to ensure a smooth transition and effective onboarding.
  • Staff Supervision and Scheduling: Supervise staff performing specialized imaging and procedures to assist physicians with clinical diagnostic and treatment efforts, and coordinate and manage imaging and procedural staff's schedule, daily assignments, and PTO requests.
  • Technical Guidance and Instruction: Provide technical guidance and instruction to staff to ensure they have the necessary skills and knowledge to perform their duties effectively.
  • Equipment Maintenance and Inventory: Ensure the maintenance and proper functioning of assigned photographic and related equipment, and maintain inventory and reorder as required.
  • Collaboration and Communication: Work closely with other clinic leadership to improve efficiency and patient experience, and participate in formal/informal operations management meetings/discussions.
  • Data Collection and Entry: Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring, and facilitate and oversee the flow of information.
  • Leadership and Teamwork: Adhere to Patients First management standards on leadership, communication, and visibility, and encourage teamwork through positive leadership and communication.

Other Duties: Perform other duties as assigned by the manager to ensure the effective operation of imaging services.



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