Client Service Manager

1 day ago

Fort Worth, Texas, United States ITS Logistics Full time
{"Position Summary": "

The Account Manager serves as a critical link between ITS Logistics and our valued customers, handling key communication, managing client-specific performance, and operating as a liaison between warehouse operations and the ITS clerical team.

", "Key Responsibilities": "
  • Oversee a team of 3-6 Client Services Representatives, supporting various client accounts while providing day-to-day direction and support to your team.
  • Serve as an escalatory contact for account-related questions and issues.
  • Provide proactive and positive communication to clients on account performance, key issues, improvements, and business changes.
  • Perform weekly audits of client billing with a focus on accuracy and reducing revenue leakage.
  • Act as a liaison between your client services team and the warehouse operations leadership team, working together to improve the overall client experience.
  • Assist in creation and maintenance of client-specific standard operating procedures (SOPs).
", "Requirements": "
  • Bachelor's Degree preferred, but not required.
  • Five+ years of experience in a client-facing or customer service environment with WMS/ERP systems experience and progressive experience strongly preferred.
  • Excellent leadership and organizational skills, advanced problem resolution skills.
  • Strong verbal and written communication skills.
  • Solid understanding of MS Office Suite (Word, Excel, Outlook, etc.).
  • Positive, team-first attitude and strong work ethic.
  • Demonstrated ability to multi-task and prioritize needs for multiple clients simultaneously.
", "Benefits": "

Competitive salary (DOE). This position is qualified to participate in a company incentive plan. A comprehensive multi-tiered benefits plan, paid time off, and a matching 401k are included. We also offer unique fitness perks.

", "Job Type": "Full-time"}

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