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Client Services Representative II

1 month ago

Fort Worth, Texas, United States Bank of America Full time
Job Title: Client Services Representative II

At Bank of America, we are committed to delivering exceptional client experiences through our Client Services Representative II role.

Job Summary:

This role is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment. Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience.

Key Responsibilities:
  • Identify client needs and recommend solutions when fraud has been identified
  • Record data captured during client interactions accurately
  • Identify and escalate through appropriate channels for items requiring risk review, exception handling, or further analysis
  • Read frequent updates and learning materials, often while on the call, and implement into conversations with speed and accuracy
  • Comply with industry regulations, bank procedures, integrity levels of the department's system, and financial controls
Requirements:
  • High School Diploma / GED / Secondary School or equivalent
  • Ability to work in a fast-paced environment
  • Strong communication and problem-solving skills
  • Ability to multitask and prioritize tasks
What We Offer:

Bank of America is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.