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Client Service Representative II

2 months ago

Fort Worth, Texas, United States Bank of America Full time
Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Our team is dedicated to delivering exceptional client service and ensuring that our clients receive the best possible experience.

Key Responsibilities:
  • Resolve routine client requests through calls, chats, or emails in an inbound contact center environment.
  • Work in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience.
  • Provide seamless service delivery by answering client questions, resolving problems, providing appropriate account maintenance, and looking for opportunities to deepen relationships through digital solutions.
Requirements:
  • Identify client needs and recommend solutions when fraud has been identified.
  • Record data captured during client interactions accurately.
  • Identify and escalate through appropriate channels for items requiring risk review, exception handling, or further analysis.
  • Read frequent updates and learning materials, often while on the call, and implement into conversations with speed and accuracy.
  • Comply with industry regulations, bank procedures, integrity levels of the department's system, and financial controls.
Skills:
  • Attention to Detail
  • Customer Service Management
  • Customer and Client Focus
  • Issue Management
  • Active Listening
  • Adaptability
  • Client Solutions Advisory
  • Data Collection and Entry
  • Problem Solving
  • Account Management
  • Analytical Thinking
  • Client Experience Branding
  • Fraud Management

Bank of America is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse.