Customer Service Representative

23 hours ago


Tinley Park, Illinois, United States CarMax Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Specialist-Alternative Delivery. In this role, you will provide exceptional customer service in a fast-paced environment, ensuring that our customers receive a seamless and satisfying experience.

Key Responsibilities
  • Facilitate the completion of Home Delivery sales transactions, ensuring accuracy and efficiency.
  • Present and/or confirm MaxCare and finance decisions, providing clear and concise information to customers.
  • Follow and execute strategies to achieve store's sales budgets, driving business growth and success.
  • Maintain a working knowledge of available financing options, titles, and extended service policies, providing expert advice to customers.
  • Interact with customers, other associates, and team members to provide outstanding internal and external customer service, ensuring a positive and memorable experience.
  • Perform various Business Office tasks, including completing Express Pickups, delivering Sales paperwork, and processing auction sales, with attention to detail and accuracy.
  • Drive vehicles to and from various locations as requested by supervisor, ensuring safe and efficient transportation.
  • Adhere to all CarMax policies and procedures, upholding the highest standards of professionalism and integrity.
Requirements
  • Must possess a valid driver's license that meets the CarMax Driver Safety Points Evaluation System criteria.
  • Successful completion of all assessments, demonstrating exceptional communication skills and attention to detail.
  • Demonstrate active listening skills, meeting or exceeding CarMax guidelines for customer satisfaction.
  • Perform multiple duties in a high-energy, fast-paced working environment, using miscellaneous computer programs and demonstrating intermediate PC skills.
  • Read, interpret, and transcribe data in order to maintain accurate records, lifting objects that weigh as much as 25 lbs.
  • Flexible to work in an indoor/outdoor environment, with the ability to walk or stand for long periods of time and work in any inclement weather for several hours.
  • Flexibility to work at multiple locations and deliver vehicles offsite, with flexible work hours that may include nights, weekends, and holidays.
About CarMax

CarMax is a leader in the auto industry, delivering a unique and transparent experience to customers. Our team of over 25,000 associates work together to deliver iconic customer experiences, helping every associate grow their career and achieve their best. We are recognized for our commitment to training and diversity, and are one of the FORTUNE 100 Best Companies to Work For.

We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.



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