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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative - Alternative Delivery. In this role, you will be responsible for providing exceptional customer service in a fast-paced, team-oriented environment.
Key Responsibilities- Facilitate the completion of Home Delivery sales transactions
- Present and/or confirm MaxCare and finance decisions
- Follow and execute strategies to achieve store's sales budgets
- Maintain a working knowledge of available financing options, titles and extended service policies
- Interact with customers, other associates and team members to provide outstanding internal and external customer service
- Provide customer service to customers by complying with CarMax procedures
- Perform various Business Office tasks, including completing Express Pickups, delivering Sales paperwork, completing Appraisal Purchases, processing paperwork associated with the state DMV, processing titles and processing auction sales
- Perform various administrative and clerical duties, including document copying, filing, payment management, reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags
- Drive vehicles to and from various locations as requested by supervisor
- Adhere to all CarMax policies and procedures
- Process paperwork associated with retail vehicle sales
- Manage multiple payment types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security and asset protection
- Conduct vehicle condition verification and convey results to Buyer or Senior Buyer for analysis
- Present appraisal offers to customers
- Perform cosmetic inspections and ensure that all vehicles meet CarMax Final Quality Standards
- Prepare vehicles for delivery to customers
- Must possess a valid driver's license that meets the CarMax Driver Safety Points Evaluation System criteria, as explained in the CarMax Driver Safety Policy
- Successful completion of all assessments
- Demonstrate exceptional communication skills and attention to detail
- Demonstrate active listening skills
- Meet or exceed CarMax guidelines for customer satisfaction
- Perform multiple duties in a high energy, fast-paced working environment
- Use miscellaneous computer programs, demonstrating intermediate PC skills
- Read, interpret, and transcribe data in order to maintain accurate records
- Lift objects that weigh as much as 25 lbs
- Complete all formats of job-related training
