Patient Access Coordinator

3 days ago


Pittsburgh PA USA, United States UPMC Full time
Patient Access Specialist

UPMC University of Pittsburgh Physicians is seeking a full-time Patient Access Specialist to join their team at UPMC Children's of Pittsburgh Heart Institute. This position works Monday through Friday from 8:00 am to 4:30 pm, with opportunities for hybrid flexibility.

Purpose:

This role functions under the direction of the Supervisor/Manager responsible for patient access, scheduling appointments for a similar group or specialty of physicians at one location or multiple session timeshares.

Responsibilities:
  • Review, verify, and enter patient demographic information to ensure data integrity.
  • Schedule appointments according to physician templates for similar types of physicians, generally at one office or multiple session timeshares.
  • Obtain chief complaints to schedule appointments appropriately.
  • Take incoming calls, demonstrating essential skills documented in the Telephone Courtesy Standards.
  • Understand UPMC's 72-hour appointment requirement and work to ensure guidelines are met.
  • Appropriately distribute/triage phone calls to other areas and/or clinical providers.
  • Treat all patients with respect, demonstrating behaviors learned in the Patient Ambassador Program.
  • Attend department meetings and on-going in-service and training programs.
  • Work the overflow call list and Audiocare report.
  • Review and verify patient insurance information.
  • Coordinate access to care for patients within own department or location.
  • Monitor patient wait list report.
  • Compile and send new patient packets or flag patients if needs to be completed upon arrival.
Requirements:
  • Completion of HS Diploma/equivalent and 1 year of experience in a medical office, customer service, inbound call center (preferred), or other relevant healthcare setting.
  • Associates degree and 6 months of experience in a medical office, customer service, inbound call center (preferred), or other relevant healthcare setting preferred.
  • Must have experience with personal computer-based applications, including email, and experience with other various office equipment.
  • Must be able to multitask at a high level.
  • Able to interact with a variety of external and internal constituents, including patients, patients' families, internal physicians, referring physicians or their clinical/office staff, insurance companies, nurses.
Licensure, Certifications, and Clearances:
  • Act 31 Child Abuse Reporting with renewal.
  • Act 33 with renewal.
  • Act 34 with renewal.
  • Act 73 FBI Clearance with renewal.

UPMC is an Equal Opportunity Employer/Disability/Veteran. UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization's diversity management capability and its national presence as a diversity leader.



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