Senior Account Manager
5 hours ago
DeBra-Kuempel Inc., a subsidiary of EMCOR Group, Inc., is seeking a Senior Account Manager to join our team. As a leading provider of mechanical and electrical construction and facilities services, we offer a competitive salary and benefits package to the right candidate.
Key Responsibilities:- Manage a team of account managers, service managers, service coordinators, and HVAC service technicians to ensure seamless delivery of services.
- Monitor and maintain control of account responsibility for profit and loss, ensuring timely collections and reduction of account receivable aging to 30 days or less.
- Coordinate service staff to provide prompt and accurate invoicing of service contracts, repair, and projects.
- Lead, mentor, and coach team members to expand their skill level, delegate authority, and drive departmental performance.
- Provide direction to the team for operational and functional duties as outlined by the Service Leadership Team.
- Review staffing requirements to meet business plans and implement necessary changes.
- Conduct staff performance reviews and assist the Human Resource Manager in maintaining accurate personnel records.
- Build, maintain, and create strong customer relationships, generating new sales with each client account.
- Negotiate contracts with clients, establish performance timelines, and oversee internal and external budgets.
- Collaborate with sales teams, managers, marketing, and other departments to ensure high-quality customer service and meet sales needs.
- Plan and present reports on account progress, goals, and quarterly initiatives to team members, stakeholders, and potential case studies.
- Meet account group goals and deliverables according to proposed timelines and profit standards.
- High school diploma or equivalent.
- Ability to manage and supervise personnel, team leader, and team player.
- Previous work experience in HVAC or related service industry business experience, management, HVAC account management, or relevant experience.
- Basic computer skills, experience with CRM software, and Microsoft Office Suite, with emphasis on superior Excel skills.
- Knowledge and understanding of profit and loss operations/applications.
- Excellent verbal and written communication skills, with a high level of emotional intelligence.
- Strong negotiation skills, with the ability to follow through on client contracts.
- Ability to multitask and manage multiple client accounts.
- Proven results of delivering client solutions and meeting sales goals.
- Maintain a professional appearance and communicate in a professional manner.
- Valid driver's license.
This position may require up to 50% local travel to meet customers, attend meetings, and entertain.
EMCOR Group and its companies are committed to equal opportunity employment and are proud to be a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure.
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