Customer Service Leader
2 days ago
We are seeking a highly skilled and customer-focused Customer Service Leader to join our team at Hannaford Supermarkets. As a key member of our store operations team, you will be responsible for providing exceptional customer service, leading front-end operations, and ensuring a seamless shopping experience for our customers.
Key Responsibilities- Provide exceptional customer service, resolving issues quickly and courteously
- Lead front-end operations, including assigning tasks to associates and ensuring efficient workflow
- Assist with special projects and perform other functions as assigned by supervision
- Support and comply with all company safety standards, including maintaining a safe work environment and reporting any hazards or incidents
- Secure front-end change drawer and protect company assets at all times
- Effective communication and customer service skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Ability to perform repetitive hand and arm motions, bend, lift, and push/pull up to 75 pounds
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- Previous experience in customer service or retail management
- Ability to work a flexible schedule, including evenings and weekends
- Knowledge of company policies and procedures
Hannaford Supermarkets is an equal opportunity employer and offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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