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Customer Service Leader

2 months ago

Belfast, Maine, United States Hannaford Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Leader to join our team at Hannaford Supermarkets. As a key member of our store operations team, you will be responsible for providing exceptional customer service, leading front-end operations, and ensuring a seamless shopping experience for our customers.

Key Responsibilities
  • Observe and enforce company policies and procedures to maintain a high level of customer satisfaction and store efficiency.
  • Maintain a clean and organized store environment, adhering to company standards and safety protocols.
  • Assign tasks and responsibilities to front-end associates, ensuring effective workflow and minimizing customer inconvenience.
  • Assist in special projects and perform other functions as assigned by management.
  • Support and comply with all company safety standards, reporting any needed equipment repairs or maintenance work.
  • Secure front-end change drawers and protect company assets at all times.
  • Maintain general housekeeping and sanitation standards, adhering to store policy and state and local health regulations.
  • Perform cashier and/or bagging functions as needed.
  • Perform service desk/kiosk and bookkeeper functions, if trained.
  • Perform all other duties as assigned.
Requirements
  • Effective communication and customer service skills.
  • Must meet minimum age requirements to perform specific job functions (18 years of age).
  • Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
  • Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.
Preferred Requirements
  • Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously.
  • Maintain effective work schedules for front-end & service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience.
  • Handle cash pickups and change orders as requested and log as required.
  • Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of tobacco/alcoholic beverages.
  • Provide customers and associates with hassle-free refunds while applying all applicable guarantees.
  • Supervise performance of all duties and responsibilities of all front-end and service desk/kiosk associates as assigned by Manager of Customer Service.
  • Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary.
Physical Requirements
  • Perform repetitive hand and arm motions while standing/walking the majority of the shift.
  • Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion.
  • Push or pull up to 75 pounds on occasion.
  • Work in and out of inclement weather when necessary.
  • Gather up to five shopping carts and push them to designated areas.
  • Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.
  • Have sufficient visual acuity to check identification cards, checks, invoices and other written documents.
Equal Opportunity Employer

Hannaford Supermarkets is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment for all associates and applicants.