Hospitality Service Representative
2 weeks ago
We are seeking enthusiastic and meticulous individuals to become part of our team as Hospitality Service Representatives at The Exeter Inn. This position offers a chance to work in a charming inn situated in a historic setting.
Position: Hospitality Service Representatives
Company: The Exeter Inn
Location: Exeter, NH
Role Overview:
- Deliver outstanding telephone support and manage the multi-line telephone system proficiently.
- Greet guests warmly and assist with any questions or requests.
- Check in guests and provide them with room assignments and access keys.
- Manage bookings and facilitate guest inquiries.
- Support guests with various needs to ensure a comfortable experience.
- Effectively communicate with the housekeeping team regarding room availability.
- Address guest concerns and resolve issues in a timely manner.
- Possess a solid understanding of hotel amenities and local attractions.
- Ensure guest safety and adhere to all emergency protocols.
Qualifications:
- High School diploma or equivalent qualification.
- Minimum of 1 year experience in customer service, ideally within a hospitality setting.
- Capability to thrive in a dynamic environment and manage high-pressure situations.
- Willingness to work varied shifts, including weekends and holidays.
Perks:
- Attractive salary along with a comprehensive benefits package.
- Generous paid time off and leave options.
- Employee discounts on accommodations, dining, and additional services.
- Opportunities for professional growth and career advancement.
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