Hospitality Service Representative

2 weeks ago


Exeter, New Hampshire, United States The Exeter Inn Epoch Restaurant & Bar Full time
Exciting Career Opportunity

We are seeking enthusiastic and meticulous individuals to become part of our team as Hospitality Service Representatives at The Exeter Inn. This position offers a chance to work in a charming inn situated in a historic setting.

Position: Hospitality Service Representatives

Company: The Exeter Inn

Location: Exeter, NH

Role Overview:

  • Deliver outstanding telephone support and manage the multi-line telephone system proficiently.
  • Greet guests warmly and assist with any questions or requests.
  • Check in guests and provide them with room assignments and access keys.
  • Manage bookings and facilitate guest inquiries.
  • Support guests with various needs to ensure a comfortable experience.
  • Effectively communicate with the housekeeping team regarding room availability.
  • Address guest concerns and resolve issues in a timely manner.
  • Possess a solid understanding of hotel amenities and local attractions.
  • Ensure guest safety and adhere to all emergency protocols.

Qualifications:

  • High School diploma or equivalent qualification.
  • Minimum of 1 year experience in customer service, ideally within a hospitality setting.
  • Capability to thrive in a dynamic environment and manage high-pressure situations.
  • Willingness to work varied shifts, including weekends and holidays.

Perks:

  • Attractive salary along with a comprehensive benefits package.
  • Generous paid time off and leave options.
  • Employee discounts on accommodations, dining, and additional services.
  • Opportunities for professional growth and career advancement.


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