Senior Technical Support Specialist
12 hours ago
About the Role:
We are seeking a highly skilled Senior End User Technical Support Analyst to join our team at Akiva Technologies LLC. As a key member of our technical support team, you will be responsible for providing exceptional technical support to our end users, ensuring their devices and systems are running smoothly and efficiently.
Key Responsibilities:
- Provide onsite technical support for desktop imaging and deployment of end user devices with Windows 10/11 or Apple MacOS and iOS operating systems.
- Support end user device support including hardware and software troubleshooting, installation, and replacement of products and components.
- Offer remote software and device support and problem resolution, including advanced troubleshooting, installation, and configuration.
- Assist with Microsoft M365 Sharepoint and OneDrive content management.
- Support Microsoft M365 Office applications.
- Oversee the work being performed by the Technical Support Analyst and assign tasks.
Requirements:
- Advanced experience installing new computer hardware, software, and peripherals.
- Advanced experience installing and troubleshooting local area network and wireless network hardware components and cabling.
- Advanced experience deploying, configuring, and managing Windows 10/11, MacOS, iOS, and Android devices.
- 7+ years in onsite end user hardware and software technical support.
- Experience supporting and managing VoIP phones.
- Experience administering or supporting Microsoft Sharepoint, OneDrive, and Office products.
- Experience acting as a team lead or supervisor overseeing technical support operations.
About Akiva Technologies LLC:
Akiva Technologies LLC is a professional services firm providing program management, enterprise IT, cybersecurity, systems engineering, and supply chain management services to commercial and government customers. We offer industry-leading compensation and benefits and our commitment to combine talented professionals with opportunities to make a difference.
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