Senior Technical Support Specialist

1 week ago


Baton Rouge, Louisiana, United States Akiva Technologies LLC Full time
Senior End User Technical Support Analyst

About the Role:

We are seeking a highly skilled Senior End User Technical Support Analyst to join our team at Akiva Technologies LLC. As a key member of our technical support team, you will be responsible for providing exceptional technical support to our end users, ensuring their devices are running smoothly and efficiently.

Key Responsibilities:

  • Provide technical support for end user devices, including desktops, laptops, and mobile devices
  • Install, configure, and troubleshoot Windows 10/11, MacOS, and iOS devices
  • Support and manage VoIP phones, wireless access points, and local area network hardware
  • Assist with Microsoft M365 Sharepoint and OneDrive content management
  • Support Microsoft M365 Office applications
  • Oversee the work of Technical Support Analysts and assign tasks

Requirements:

  • Advanced experience installing new computer hardware, software, and peripherals
  • Advanced experience installing and troubleshooting local area network and wireless network hardware components and cabling
  • Advanced experience deploying, configuring, and managing Windows 10/11, MacOS, iOS, and Android devices
  • 7+ years in onsite end user hardware and software technical support
  • Experience supporting and managing VoIP phones
  • Experience administering or supporting Microsoft Sharepoint, OneDrive, and Office products
  • Experience acting as a team lead or supervisor overseeing technical support operations

About Akiva Technologies LLC:

Akiva Technologies LLC is a professional services firm providing program management, enterprise IT, cybersecurity, systems engineering, and supply chain management services to commercial and government customers. We offer industry-leading compensation and benefits and our commitment to combine talented professionals with opportunities to make a difference.

Equal Employment Opportunity:

Akiva Technologies LLC is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, national origin, age, physical disability, marital status, military and veteran status, and any other characteristic protected by applicable law.



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