IT Technical Support Specialist

3 days ago

Baton Rouge, Louisiana, United States University of New Orleans Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at the University of New Orleans. The successful candidate will provide statewide onsite installation, configuration, repair, maintenance, and support for state-owned workstations, laptops, thin client devices, desktop printers, network printers, network communication devices, video conferencing equipment, software applications, and all associated components, peripherals, and media.

Key Responsibilities
  • Manage user accounts on local PCs, select servers, and Active Directory in compliance with industry standards.
  • Utilize a tracking system to document ticket resolutions.
  • Provide limited support for approved mobile devices containing state proprietary data, including email.
  • Train and assist end users on technical issues as a form of preventative maintenance.
  • Identify, diagnose, and assist with resolution of network issues related to end-user problems.
  • Restore data from backup systems using designated applications as needed for end-user support.
  • Manage all assigned issues being handled by other internal IT units or external contractors.
Requirements
  • Bachelor's Degree or Associate's degree with 3 years of professional experience in lieu of degree, or 6 years of professional experience in lieu of degree.
  • Excellent analytical skills, effective organizational, and time management skills.
  • Great attention to detail and follow-up.
  • Ability to manage projects, assignments, and competing priorities.
  • Proficient in the use of Microsoft Office, including Outlook, Word, and Excel.
Preferred Qualifications
  • Advanced degree.
  • Minimum one year of professional experience with OTS information systems or programs utilized by the department.
  • Minimum one relevant industry certification or training, including CompTIA, Microsoft, HP, Dell, Cisco, ITIL Foundation, Apple, or HDI-CS.
  • Professional experience with Windows-based operating systems, including installation, system administration, or troubleshooting.
  • Professional experience with various computer hardware, including PCs, laptops, printers, MFPs, routers, switches, or servers.
  • Professional experience with Remote Control software, Ticketing System software, Active Directory, Exchange, or SharePoint.
  • Professional customer service experience.
Required Attachments

Please upload the following documents in the Resume/Cover Letter section:

  • Detailed resume listing relevant qualifications and experience.
  • Cover Letter indicating why you are a good fit for the position and University of Louisiana Systems.
  • Names and contact information of three references.
  • Diversity Statement (required for all Faculty positions and any Staff position of Assistant Manager and higher).

Applications that do not include the required uploaded documents may not be considered.

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